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Customer Representative

Company: Nortech Systems Incorporated
Location: Mankato
Posted on: November 22, 2021

Job Description:

* Are you an independent worker who thrives digging into customer data? * Do you have customer management experience that includes talking to the CEO and to the data entry clerk? * Do you have a passion for meeting the customer expectations? * Do you love managing the internal and external customer relationship? * Have you wanted to gain the skills needed to manage your own business? If you answered yes to these questions, consider our Customer Representative position. What we do: Nortech, in partnership with our medical, industrial, aerospace and defense customers, uses intelligence, innovation, speed and global expertise to provide manufacturing and engineering solutions. This enables our customers to be leaders in digital connectivity and data management to achieve their business goals. Nortech strives to be a workplace that fosters valued relationships internally and in our communities. As a Customer Representative, you will: * Work under general supervision & perform a wide variety of semi-routine support activities in the customer care functions and may provide work leadership to fellow team members as needed. * Ensure sales orders are created and processed on time following the contract review process. * Manage customer requests and requirements and solves minor customer problems and enters data into Customer Relationships Management Tool (CRMT); delivers customer report cards and/or feedback to management. * Gather new business information i.e. new product, new programs, new contacts from assigned customers and enters into CRMT. * Review quote information, analyzes margin and cost variances for assigned customers. * Respond to customer's verbal and/or written requests including order acknowledgments, lead times, etc. What you bring for education and/or experience: Successful candidates for this role have experience as a Customer Representative who completes various tasks, including order entry and reports, as well as assisting with customer requests and questions, was fully responsible for meeting day-to-day customer expectations that align with Company business requirements. In addition, you have solid MS Office skills (Word, Excel, PowerPoint, Outlook). To be considered for this opportunity, you must have a Bachelor's degree (B. A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience. What we offer: * Competitive Wages * Medical, Dental & Vision for employee & family, including a 100% company paid base medical plan for employees * 401k with company match * Life Insurance 100% paid by the company * Tuition Reimbursement * PTO accrual starts immediately for all full-time employees * 11 Company Paid Holidays, including personal days * Training and opportunity for advancement * Employee Referral Program Nortech is an Equal Opportunity Employer and Substance Free Workplace Certain positions at Nortech require access to information, or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other US government security regulations. These laws do not permit access rights to non-US citizens, or to other unauthorized individuals. Therefore, presently, all applicants must be US Citizens, or US Permanent Residents ("green card holders"), and/or otherwise comply with ITAR requirements for access rights, to be considered for a position.

Keywords: Nortech Systems Incorporated, Minneapolis , Customer Representative, Other , Mankato, Minnesota

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