Vendor Payment Solutions Coordinator
Company: UCare Minnesota
Posted on: November 22, 2021
ABOUT UCARE UCare offers Medicare, Medicaid, Individual and
Family health plans - powered by the hardest working people in the
industry. Our people powered teams de-complicate, advocate and
always go the extra mile to help our members. We serve with
integrity, compassion and commitment to do right by members,
providers and government partners. Above all, we come to work
excited to provide members a path for the best health of their
lives. WORKING AT UCARE Working at UCare is more than a career;
it's a mission. A mission that defines us as professionals, unites
us as an organization and shapes how we interact with our members
and each other. Employees join UCare and stay because of the
opportunity to have a purpose-driven job. Our strong culture has
established UCare as a Star Tribune Top 150 Workplace for 12
consecutive years since the awards program began. It's a culture
that embraces innovative ideas, strategic partnerships, and
exemplary customer and provider experiences. Working at UCare is
being a part of a people powered team dedicated to making a real
difference in the lives of our members and communities. VENDOR
PAYMENT SOLUTIONS COORDINATOR Work Location: Work from home, in the
office or hybrid (in the office 3 or more days per week) The health
and safety of our employees, members, providers, and our community
is our highest priority. Therefore, all new employees are expected
to be fully vaccinated against COVID-19 prior to starting at UCare,
subject to limited exceptions such as for a sincerely held
religious belief or for medical reasons. Position Description This
position is responsible to support the Vendor Payment Solutions
Product Owner to facilitate the comprehensive oversight of Optum
CES/PPS products and updates. Responsible for the intake,
coordination support, communication, and timely implementation of
all routine and customized requests. Develop and maintain tracking
and process documentation. Monitor and report on vendor managed
services team activities and deliverables.
- Coordinate all CES/PPS file loads and updates with the AMS
teams and internal stakeholders.
- Create necessary Change Requests and Service Now Requests and
supply required documentation.
- Coordinate with IT on ticket submission for HealthRules
- Create visibility and transparency of Vendor Payment Solutions
Product Owner Team's work for partnering technical team's
- Coordinate key project activities. Drive project efforts and
facilitate project-related meetings. Partner and communicate with
upstream and downstream stakeholders to ensure seamless and
- Develop and maintain documents and/or Visual Task Boards for
all CES/PPS updates and changes being implemented.
- Coordinate issue management, develop and maintain tracking
grids and documents.
- Intake and analyze work requests. Identify and track trends.
Report results to Vendor Payment Solutions Product Owner.
- Identify and recommend process improvements.
- Develop reports and dashboards that effectively communicate
service level performance of both internal and delegated
- Other duties as assigned. Education High School diploma or
equivalent. Required Experience Three years of healthcare industry
experience. Proven written and verbal communication skills. Meeting
management skills. Preferred Experience Vendor and/or delegate
relationship management experience. Experience with Optum Pricers,
Optum CES, and HealthRules Claim Platform. Experience with
healthcare payer operations (Claims, Customer Service, and/or
Billing). Business process documentation and improvement expertise.
Experience with service level reporting and dashboards. THE UCARE
DIFFERENCE The UCare difference is our people power - employees
actively working on the behalf of our members to get them access to
the health care they need. We value and respect each individual's
ideas and contributions, and provide the freedom to grow both
personally and professionally. We are centrally located, and offer
onsite education, equipment and wellness resources, and a myriad of
volunteer activities. If you're looking for an inclusive
environment that celebrates your people power, helps you build on
your strengths and gives you the opportunity to truly make a
difference, we invite you to apply. As an Equal
Opportunity/Affirmative Action Employer, we welcome and employ a
diverse employee group committed to meeting the needs of UCare, our
members, and the communities we serve. JOB POST DATE:
Keywords: UCare Minnesota, Minneapolis , Vendor Payment Solutions Coordinator, Other , Minneapolis, Minnesota
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