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Intellectual Property Support Specialist

Company: Clarivate
Location: Minneapolis
Posted on: November 22, 2021

Job Description:

Business OperationsProcess incoming and outgoing domestic and international communications in IP management software.Routinely review and file prosecution related documents with the USPTO for all stages of prosecution.AAlso coordinate and facilitate timely instructions to foreign agents in order to meet deadlines for non-US patent or trademark prosecution deadlines.Manage, create and maintain documents on behalf of customers as per their directions including but not limited to scanning and filing of incoming documents, retrieving, sending requested documents to customers, unfiled matters, file intakes and file transfers.Prepare documents for signature and collaborate with customer contacts to fulfil requirements of various patent offices as requested, including but not limited to:AIntellectual Property applications (domestic and international), Information Disclosure Statements (IDS), formalized priority claims, formal documents such as ADS, Power of Attorney, PCT forms and other forms as needed.Maintain customer docket and run reports as appropriate and correspond internally and externally regarding deadlines and status of applications.Develop and maintain a working knowledge of domestic and international intellectual property office rules and procedures.Assist in establishing policies and procedures to ensure quality improvement efforts will meet or exceed internal and external customer needs and expectations.Document and track daily work in time-tracking system within prescribed deadlines and SLA's.Serve as backup to team members by following the out of office procedures and advise management of outstanding work.Customer EngagementCommunicate effectively with customers to ensure they receive a professional and high-quality filing & prosecution and/or docketing service.Liaise with all areas of the business where/when defined to meet customer expectations by ensuring adherence to the agreed or required service levels.Ensure compliance with procedures and take immediate action where risk areas arise.Develop deep customer knowledge and familiarity of CPA Global services and products.Handle sensitive situations with customers, escalate issues and/or concerns, and resolve issues by responding promptly and thoroughly to customer queries.Key Skills and ExperienceAssociates Degree and/or equivalent of two (2) years of recent docketing, U.S. and foreign patent and trademark filing & prosecution experience preferred. A paralegal certificate from an ABA approved program is a plus.Proficiency with IP management software, including but not limited to, Memotech, Foundation IP, The IP Management System, Inprotech, IPFolio is preferred.Proficient in Outlook, Word and Excel.Excellent written and verbal communication skills. Effectively interacts with internal and external stakeholders, expresses ideas, organizes and delivers information appropriately in a virtual, highly matrixed and global environment.Sets and maintains high performance standards, high level of productivity and self-direction. Pays close attention to detail, accuracy and completeness.Uses sound judgment to make good decisions based on information gathered and analyzed. Identifies cause and effect relationships.Plans and organizes tasks and work responsibilities to achieve objectives. Adheres to organizational policies and procedures.Generates ideas for improvement, takes advantage of opportunities, suggests innovations.Adapts to changing work environments, work priorities and organizational needs. Displays emotional resilience and the ability to withstand pressure on an on-going basis.?It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.by Jobble

Keywords: Clarivate, Minneapolis , Intellectual Property Support Specialist, Other , Minneapolis, Minnesota

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