Field Clinical Specialist, TIS - Minneapolis-St Paul North

Company: Terumo Medical Cooperation
Location: Minneapolis
Posted on: June 12, 2021

Job Description:

Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world's leading medical device manufacturers with $5+ billion in sales, 20,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products.

Job Summary:

Under minimal direct supervision, provides clinical insight and knowledge supporting educational training on technical and procedural applications of company products to: customers (internal/external), potential customers, sales and marketing. (Customers typically include physicians, nurses, and other medical personnel.) Provides highly specialized technical training typically in a clinical and/or surgical environment. Collaborates with internal teams on the research, development, implementation and maintaining of product training support, materials, programs and initiatives. Serves as a company liaison with customers on clinical and technical matters supporting company initiatives, projects and products. Advises management of any product or performance issues as they arise. Provides feedback and recommendations for product improvement, and potential new products with appropriate departments. Keeps abreast of new technologies and competition in order to provide technical/clinical insight and expertise to internal/external customers. Makes recommendations to improve service and responsiveness to clients. Primary responsibility is training in a clinical or surgical environment. This is not a sales or marketing position, however incentives/variable compensation may be tied to a sales/marketing program. This is not a selling position and does not reside in the sales organization. Collaborates and/or implements and supports tactics supporting sales, marketing and business strategies.

Job Details:

1. The position works under the supervision of senior FCS or management clinical staff to support business unit goals, objectives, strategies, tactics and initiatives.

2. Train internal and external customers (Physicians, clinicians, and technicians) on the proper technique and use of therapeutic TIS products.

3. Communicate verbally and written, with marketing and sales teams to address technical, and clinical issues.

4. Develop and maintain clinical communications to support, document and drive appropriate product utilization.

5. Work with sales and marketing, internal departments and customers to resolve clinical and technical related problems.

6. Support clinical seminars and medical society sponsored symposia.

7. Visit key customers to evaluate products and help maintain good customer relationships, gain competitive knowledge and new product concepts or product enhancement ideas.

8. Ensure clinical compatibility between all TIS products within the scope of procedural application.

9. Work with marketing and sales to implement tactics supporting strategic goals and product related tactics.

10. Ensure, to the best of their ability TIS products are used appropriately and with regard to patient safety.

11. Demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements. This includes but is not limited to the prompt recognition and forwarding of customer complaints (i.e. adverse events, product performance reports, etc.) to Quality Assurance (QA), and by ensuring all promotional messaging (i.e. branding strategies, product claims, etc.) and materials (i.e. literature) discussed or presented to customers are clinically accurate and adhere to AdvaMed guidelines and Terumo's policy on Interactions with Healthcare Professionals. Maintain strong knowledge of and adherence to regulations regarding promotional material content and control. Follow procedures for good clinical practices and Design Control when participating in new product development and clinical activities. Fully adhere to all applicable FDA regulations, international guidelines and Terumo's policies at all times.

12. Perform other job-related duties as assigned.

Working Conditions:

1. This is a field-based position. Must be able to drive personal automobile on a daily basis to/from customer accounts and drive long distances as necessary. 2. This position requires approximately 70% overnight travel. In addition occasional weekend travel is required. 3. Daily entry to hospitals and other medical facilities is required. Many facilities have instituted vendor credentialing policies which require vendors to meet defined training, background check and proof of immunization requirements as a condition of entry. Terumo Associates entering these facilities are required to abide by these credentialing requirements. 4. Must be able to gain access to and work in the IR suite, cath lab and operating room. Entry into these areas requires an ability to wear appropriate gowning, stand for long periods of time, comply with hospital policy/protocol and be aware of potential biohazards such as blood borne pathogens.

Knowledge, Skills and Abilities (KSAs)

• Strong technical and clinical knowledge in human anatomy and physiology and medical procedural techniques (preferably endovascular and/or cardiac).
• Ability to quickly gain a thorough knowledge of company products and their recommended use.
• Ability to handle customer inquiries and to respond with company information, selected reference material and analyze product applications and misapplications to diagnose product issues relating to usage, manufacture and/or failure.
• Strong interpersonal and analytical skills, training and the ability to stay abreast of the current technology, company products and generally accepted medical practices related to products and procedural area.
• Must be able to handle several time constrained projects simultaneously, while educating and satisfying both internal and external customers.
• Ability to present and effectively communicate complex clinical and technical data to others of a non-scientific orientation and with varying backgrounds and knowledge levels.
• Ability to apply business understanding to clinical support and customer facing/sales force interactions.

Background Experience

• Technical or professional health services licensure from an accredited licensing entity (i.e.: RT, RCIS, RN) or a 4 year health sciences or science related Bachelors degree and a minimum of 3 years experience in a clinical setting (peripheral and/or cardiology related).
• A Minimum of 3 years scrubbing experience within the Cath Lab or Interventional Radiology environment.
• Prior experience as a Field Clinical Specialist with a medical device company is preferred.

It is Terumo's policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As a Company, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment.

Keywords: Terumo Medical Cooperation, Minneapolis , Field Clinical Specialist, TIS - Minneapolis-St Paul North, Other , Minneapolis, Minnesota