Field Clinical Specialist, TIS - Minneapolis-St Paul North
Company: Terumo Medical Cooperation
Posted on: June 12, 2021
Terumo Medical Corporation (TMC) develops, manufactures, and
markets a complete, solutions-based portfolio of high-quality
medical devices used in a broad range of applications for numerous
areas of the healthcare industry. TMC places a premium on providing
customers with world-class products, training and education
programs that drive clear economic value, better clinical outcomes
and improved quality of life for patients. TMC is part of
Tokyo-based Terumo Corporation; one of the world's leading medical
device manufacturers with $5+ billion in sales, 20,000+ employees
worldwide and operations in more than 160 nations. Terumo Medical
Corporation is comprised of two strategic business divisions:
Terumo Interventional Systems and Terumo Medical Products.
Under minimal direct supervision, provides clinical insight and
knowledge supporting educational training on technical and
procedural applications of company products to: customers
(internal/external), potential customers, sales and marketing.
(Customers typically include physicians, nurses, and other medical
personnel.) Provides highly specialized technical training
typically in a clinical and/or surgical environment. Collaborates
with internal teams on the research, development, implementation
and maintaining of product training support, materials, programs
and initiatives. Serves as a company liaison with customers on
clinical and technical matters supporting company initiatives,
projects and products. Advises management of any product or
performance issues as they arise. Provides feedback and
recommendations for product improvement, and potential new products
with appropriate departments. Keeps abreast of new technologies and
competition in order to provide technical/clinical insight and
expertise to internal/external customers. Makes recommendations to
improve service and responsiveness to clients. Primary
responsibility is training in a clinical or surgical environment.
This is not a sales or marketing position, however
incentives/variable compensation may be tied to a sales/marketing
program. This is not a selling position and does not reside in the
sales organization. Collaborates and/or implements and supports
tactics supporting sales, marketing and business strategies.
The position works under the supervision of senior FCS or
management clinical staff to support business unit goals,
objectives, strategies, tactics and initiatives.
Train internal and external customers (Physicians, clinicians,
and technicians) on the proper technique and use of therapeutic TIS
Communicate verbally and written, with marketing and sales teams
to address technical, and clinical issues.
Develop and maintain clinical communications to support,
document and drive appropriate product utilization.
Work with sales and marketing, internal departments and
customers to resolve clinical and technical related problems.
Support clinical seminars and medical society sponsored
Visit key customers to evaluate products and help maintain good
customer relationships, gain competitive knowledge and new product
concepts or product enhancement ideas.
Ensure clinical compatibility between all TIS products within
the scope of procedural application.
Work with marketing and sales to implement tactics supporting
strategic goals and product related tactics.
Ensure, to the best of their ability TIS products are used
appropriately and with regard to patient safety.
Demonstrate a commitment to patient safety and product quality
by maintaining compliance with all TMC Quality Systems
requirements. This includes but is not limited to the prompt
recognition and forwarding of customer complaints (i.e. adverse
events, product performance reports, etc.) to Quality Assurance
(QA), and by ensuring all promotional messaging (i.e. branding
strategies, product claims, etc.) and materials (i.e. literature)
discussed or presented to customers are clinically accurate and
adhere to AdvaMed guidelines and Terumo's policy on Interactions
with Healthcare Professionals. Maintain strong knowledge of and
adherence to regulations regarding promotional material content and
control. Follow procedures for good clinical practices and Design
Control when participating in new product development and clinical
activities. Fully adhere to all applicable FDA regulations,
international guidelines and Terumo's policies at all times.
- Perform other job-related duties as assigned.
- This is a field-based position. Must be able to drive personal
automobile on a daily basis to/from customer accounts and drive
long distances as necessary. 2. This position requires
approximately 70% overnight travel. In addition occasional weekend
travel is required. 3. Daily entry to hospitals and other medical
facilities is required. Many facilities have instituted vendor
credentialing policies which require vendors to meet defined
training, background check and proof of immunization requirements
as a condition of entry. Terumo Associates entering these
facilities are required to abide by these credentialing
requirements. 4. Must be able to gain access to and work in the IR
suite, cath lab and operating room. Entry into these areas requires
an ability to wear appropriate gowning, stand for long periods of
time, comply with hospital policy/protocol and be aware of
potential biohazards such as blood borne pathogens.
Knowledge, Skills and Abilities (KSAs)
- Strong technical and clinical knowledge in human anatomy and
physiology and medical procedural techniques (preferably
endovascular and/or cardiac).
- Ability to quickly gain a thorough knowledge of company
products and their recommended use.
- Ability to handle customer inquiries and to respond with
company information, selected reference material and analyze
product applications and misapplications to diagnose product issues
relating to usage, manufacture and/or failure.
- Strong interpersonal and analytical skills, training and the
ability to stay abreast of the current technology, company products
and generally accepted medical practices related to products and
- Must be able to handle several time constrained projects
simultaneously, while educating and satisfying both internal and
- Ability to present and effectively communicate complex clinical
and technical data to others of a non-scientific orientation and
with varying backgrounds and knowledge levels.
- Ability to apply business understanding to clinical support and
customer facing/sales force interactions.
- Technical or professional health services licensure from an
accredited licensing entity (i.e.: RT, RCIS, RN) or a 4 year health
sciences or science related Bachelors degree and a minimum of 3
years experience in a clinical setting (peripheral and/or
- A Minimum of 3 years scrubbing experience within the Cath Lab
or Interventional Radiology environment.
- Prior experience as a Field Clinical Specialist with a medical
device company is preferred.
It is Terumo's policy to provide equal employment opportunity to
all its employees and applicants for employment regardless of their
race, creed, color, national origin, age, ancestry, nationality,
marital or domestic partnership or civil union status, sex,
pregnancy, gender identity or expression, disability status,
liability for military service, protected veteran status, sexual
orientation, atypical cellular or blood trait, genetic information
(including the refusal to submit to genetic testing), or any other
category protected by law. As a Company, we value diversity of
background and opinion, and prohibit discrimination or harassment
on the basis of any legally protected class in the areas of hiring,
recruitment, promotion, transfer, demotion, training, compensation,
pay, fringe benefits, layoff, termination or any other terms and
conditions of employment.
Keywords: Terumo Medical Cooperation, Minneapolis , Field Clinical Specialist, TIS - Minneapolis-St Paul North, Other , Minneapolis, Minnesota
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