Company: Lazy Days RV
Posted on: June 13, 2021
Do you want to do what you love every day and come to work
knowing you make a difference? Are you looking for career growth in
a company that is rapidly growing? Then come join the world's
largest RV dealership--that's right, come join Lazydays! We offer
competitive pay, excellent benefits, 401K match, employee stock
purchase and an amazingly fun and family-oriented work environment.
All that's missing is you!
Lazydays RV is an iconic name in the RV industry. Headquartered
in Seffner, Florida, the home of the largest RV dealership in the
world, Lazydays is committed to creating an environment of
diversity where all employees are inspired to share their passion,
talents and ideas.
Lazydays was taken public in 2018 and is executing on a rapid
growth strategy that includes acquisitions as well as greenfield
start-ups. This is an excellent opportunity for a motivated
individual to develop their skills in a fast-paced, growing
Our employees embody the core values of customer first,
teamwork, professionalism, accountability, fun and family. We offer
unlimited career opportunities for individuals who want to
collaborate, innovate, develop and deliver the most compelling RV
experience imaginable for our customers.
ESSENTIAL JOB FUNCTIONS:
Reviews delivery tickets with customer & oversees the service of
Promote upgrades and accessories to customers.
Write service tickets for warranty work on new units purchased
Interact with Warranty Department to get authorization for
Check status of sublet work and parts orders.
Communicates with customer, Service and Sales departments as to
progress of the coach.
Works with the sales department as required.
Meet and greet the customers on day of delivery and Service
Meets or Exceeds NPS Requirements and ensures customer
Collects all accounts receivable for service work
Establish and maintain good working relationships with customers
to encourage repeat and referral business
Handles customer and sales issues and complaints
Meets service customer, reviews coach with customer to
understand repair need & customer requirements, writes up Repair
Up-sells service jobs to customers.
Coordinates with Team Leader to communicate requirements of
Coordinates ordering of Special Order Parts & arranging sub-lets
internal & external as required.
Coordinates with the Team Leader to prioritize coaches in
delivery process, clarify customer requirements, & ensure schedule
is being met. Constantly communicates with customer during the
Ensures all work is completed on the RO.
Reviews jobs with the customer at pick up to ensure customer
Meets with all customers where we have not met the customers
service expectations and coordinates with the Shop Foreman and Lead
Tech as required
Works with each customer that has a complaint to resolve the
Follows the escalation process with customer problems
Keeps the customer informed on the progress of their coach until
it is picked up & signed for by the customer
Greets all customers promptly and gives fair estimates on costs
and time required for repairs and maintenance
Account for all documents and ensure that none are missing
Maintains reporting systems as required by general management
(SOP, Open Repair Orders etc)
Follows all companies policies and procedures
Establish and maintain good working relationship with all
manufactures and vendors
Attend all company-required meetings.
- Additional responsibilities as requested or required
QUALIFICATIONS & EXPERIENCE:
Valid Florida Driver's License and clean driving record to meet
Ability to speak, read, write and comprehend English
Excellent problem-solving capabilities
2-5 years of previous Service Writer experience (RV or
Previous sales experience preferred
Mechanical knowledge helpful
- Must have excellent customer service and communication skills,
both verbal and written.
Keywords: Lazy Days RV, Minneapolis , Service Advisor, Other , Anoka, Minnesota
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