Service Advisor
Company: Lazy Days RV
Location: Anoka
Posted on: June 13, 2021
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Job Description:
Do you want to do what you love every day and come to work
knowing you make a difference? Are you looking for career growth in
a company that is rapidly growing? Then come join the world's
largest RV dealership--that's right, come join Lazydays! We offer
competitive pay, excellent benefits, 401K match, employee stock
purchase and an amazingly fun and family-oriented work environment.
All that's missing is you! Lazydays RV is an iconic name in the RV industry. Headquartered
in Seffner, Florida, the home of the largest RV dealership in the
world, Lazydays is committed to creating an environment of
diversity where all employees are inspired to share their passion,
talents and ideas. Lazydays was taken public in 2018 and is executing on a rapid
growth strategy that includes acquisitions as well as greenfield
start-ups. This is an excellent opportunity for a motivated
individual to develop their skills in a fast-paced, growing
business. Our employees embody the core values of customer first,
teamwork, professionalism, accountability, fun and family. We offer
unlimited career opportunities for individuals who want to
collaborate, innovate, develop and deliver the most compelling RV
experience imaginable for our customers. ESSENTIAL JOB FUNCTIONS: Reviews delivery tickets with customer & oversees the service of
vehicle. Promote upgrades and accessories to customers. Write service tickets for warranty work on new units purchased
by customers. Interact with Warranty Department to get authorization for
Warranty repairs. Check status of sublet work and parts orders. Communicates with customer, Service and Sales departments as to
progress of the coach. Works with the sales department as required. Meet and greet the customers on day of delivery and Service
appointment. Meets or Exceeds NPS Requirements and ensures customer
satisfaction Collects all accounts receivable for service work Establish and maintain good working relationships with customers
to encourage repeat and referral business Handles customer and sales issues and complaints Meets service customer, reviews coach with customer to
understand repair need & customer requirements, writes up Repair
Order. Up-sells service jobs to customers. Coordinates with Team Leader to communicate requirements of
service job Coordinates ordering of Special Order Parts & arranging sub-lets
internal & external as required. Coordinates with the Team Leader to prioritize coaches in
delivery process, clarify customer requirements, & ensure schedule
is being met. Constantly communicates with customer during the
repair process. Ensures all work is completed on the RO. Reviews jobs with the customer at pick up to ensure customer
satisfaction. Meets with all customers where we have not met the customers
service expectations and coordinates with the Shop Foreman and Lead
Tech as required Works with each customer that has a complaint to resolve the
issues Follows the escalation process with customer problems Keeps the customer informed on the progress of their coach until
it is picked up & signed for by the customer Greets all customers promptly and gives fair estimates on costs
and time required for repairs and maintenance Account for all documents and ensure that none are missing Maintains reporting systems as required by general management
(SOP, Open Repair Orders etc) Follows all companies policies and procedures Establish and maintain good working relationship with all
manufactures and vendors Attend all company-required meetings. QUALIFICATIONS & EXPERIENCE: Valid Florida Driver's License and clean driving record to meet
insurance requirements Ability to speak, read, write and comprehend English Excellent problem-solving capabilities Detail oriented 2-5 years of previous Service Writer experience (RV or
automotive) Previous sales experience preferred Mechanical knowledge helpful
Keywords: Lazy Days RV, Minneapolis , Service Advisor, Other , Anoka, Minnesota
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