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Supervisor Revenue Cycle

Company: Fairview Health Services
Location: Minneapolis
Posted on: June 12, 2021

Job Description:


This position is responsible for supervising Cash Application employees in the central business office including overall general supervision, policy and procedure compliance, personnel training, development, performance measurement, scheduling, payroll and performance appraisals. This position will supervise Central business office leads and team members. The Central Business Office Supervisor - Cash Application is responsible for delivering the highest quality of service as efficiently as possible while meeting financial, performance and quality goals. The Central Business Office Supervisor - Cash Applications must work cooperatively with all levels of the business including both internal and external partners and vendors. The ideal candidate will be quality oriented with a proven record of creating engaged employees and provide an environment for coaching and feedback to improve the patient experience.

Responsibilities/Job Description

  • Provides daily leadership and guidance, direction, and motivation to team.
  • Proactively monitor all work queues and ensure that the proper amount of staff is in place and that turn time expectations are being met. Assists the team as needed to effectively manage volume.
  • Ensures all productivity standards are met in a timely manner through measuring and monitoring. Runs and analyzes weekly and monthly reports for performance measurement and efficiencies.
  • Ensures team members comply with all Company policies and procedures and holds individuals accountable for not adhering to policies and procedures.
  • Actively develop direct reports through coaching, feedback, and projects to ensure their success and to create a highly engaged, productive team while meeting all performance objectives.
  • Responsible for ensuring team payroll is completed on time and accurately.
  • Assist in planning for team meetings ensuring a sense of community among team and sharing performance and overall updates to keep the team informed
  • Responsible for agent quality ensuring that patient satisfaction is number one priority
  • Handles patient escalations to ensure complete patient satisfaction
  • Identifies team and individual training needs and assists in developing plans for immediate and long-term performance improvements
  • Aids in the development and implementation of processes that improve efficiencies and quality within the department.
  • Interviews and hires staff as needed and approved by senior management
  • Conducts and reviews performance appraisals of direct reports, identifies performance problems, and initiates disciplinary actions. Evaluates subordinates performance by establishing objectives and measurements for supervisory and service personnel. Provides constructive feedback on a consistent basis
  • Works collaboratively with other departments sharing insights and creating process and procedure to improve the overall patient experience
  • Ensure that customer service center staff meets all HIPAA requirements

Performs any additional duties as assigned



Minimum Education

2- or 4-year degree in Business, Health Care Administration or related area.

Three (3) years of experience within an applicable Revenue Cycle Department may substitute for associate degree.


Minimum Experience

Minimum five (5) years of experience in a Hospital/Clinic Revenue Cycle Department is required.

Additional Requirements:

Excellent communication skills. Proficient in the English language. Proficient math skills. Proficiency with PC software and Electronic Health Record systems essential including basic typing skills. Ability to motivate in a team-based environment. Ability to foster an environment of honest and confidential communications. Ability to communicate, as needed, both written and verbal information in a clear, concise, accurate and considerate manner. Ability to deal professionally, courteously and efficiently and to remain calm under stress. Ability to assess and clarify changing priorities. Proven ability to problem solve effectively. Ability to maintain a flexible schedule to accomidate a 24/7 on site team.

Keywords: Fairview Health Services, Minneapolis , Supervisor Revenue Cycle, Other , Minneapolis, Minnesota

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