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Market Application Engineer III - Identification & Measurement

Company: SICK
Location: Minneapolis
Posted on: June 12, 2021

Job Description:

This is a remote, field position. The ideal candidate will work out of their home office, and be located in the Northern California Region. They will conduct business travel as needed to meet the required goals of this position.

ABOUT SICK:

SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and "Sensor Intelligence" have allowed SICK to develop products for every phase of production in the automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime industries and more. In addition, SICK's focus on Sensor Intelligence allows us to make Industry 4.0, or the Industrial Internet of Things, a reality for their customers.

POSITION SUMMARY:

This position is responsible for providing technical expertise & support to the SICK, Inc. Strategic Industry Teams, distributors, integrators, and customers with regard to the SICK, Inc. Identification & Measuring portfolio.

This position would be responsible for the following products:

  • Line Scanners, Handheld Scanners, RFID, & 2D Identification Sensors
  • 2D & 3D Machine Vision Sensors
  • 1D, 2D, & 3D Distance & Ranging Sensors

This position exhibits excellence in the four pillars:

  • Technical - Technical excellence in assigned Global Business Center(s).
  • Commercial, Tools - Commercial excellence in Market Product Management & Sales support and customer engagement in assigned Global Business Center(s) utilizing common tools (CRM, SalesPro, et cetera).
  • Collaboration - Collaboration excellence in intra-subsidiary communication and with headquarters in assigned Global Business Center(s).
  • Business - Business excellence in assigned Global Business Center(s) with full support of portfolio related to revenue and margin, budget, and forecast commitments.

The Product Management Process consists of six core processes:

  • Strategic Assessment
  • Midterm & Budget Planning
  • Product Development Process
  • Product Launch Process
  • Product Lifecycle
  • Product Phase Out

Market Application Engineering is primarily involved in the Product Lifecycle (5) and Product Phase-Out (6) phases of the Product Management Process and assists Market Product Management resources during the Strategic Assessment (1) phase.

RESPONSIBILITIES:

  • Support Market Product Management resources in identifying and analyzing technology trends/developments and customer industry needs.
  • Provide Tier 2 level and post-production technical support inclusive of customer, sales, marketing, and other support needs. Support may be in-person or via telephone, WebEx/ meetings, email, and/or other forms of communication.
  • Conduct technical training inclusive of customer, sales, and other training needs. Training may be in-person or via telephone, WebEx meetings, email, and/or other forms of communication.
  • Support Market Product Management resources with information on new product/extensions/customization ideas & potential and carry out local technical implementation. Leverage tools like SICK Custom Products to document use case and technical requirements.
  • Lead the creation, review, and submittal of technical support documentation updates.
  • Collaborate with Sales and Market Product Management resources as a joint selling team. Use the CRM system to document Value Creation Path engagement activities to ensure visibility to all joint selling team members.
  • Lead the support of Market Product Management in the product launch process to assure the successful introduction of new products into the sales channel.
  • Lead the design, development, and construction of demonstration equipment to support activities.
  • Lead the support of Market Product Management resources in the positioning of the broader SICK, Inc. solution inclusive of Serial Products, Systems, and Services.
  • Lead Industry 4.0 enablement technical support activities.
  • Lead Environment of Customer (EoC) technical support activities.
  • Lead the application of diagnostic techniques to identify problems and investigate root cause analysis.
  • Work with resources on an individual basis to develop skills and competencies necessary for their current position.
  • Embrace the SICK culture via the SICK Way.
  • Carry out other duties and responsibilities as may be assigned or required.

QUALIFICATIONS:

Education and Experience

  • Bachelor's degree in Electrical, Mechanical or Industrial Engineering or other Engineering discipline preferred OR 4+ years of Industrial Automation experience
  • Technical competency in sensor integration, Programmable Logic Controller (PLC) programming preferred.
  • Experience with Distributed Control System (DCS) & Supervisory Control And Data Acquisition (SCADA) programming, networking, database management, Asset Management System (AMS) & Enterprise Resource Planning (ERP) integration, and cyber security preferred but not required.

Other Qualifications

  • Strong Troubleshooting and problem solving skills
  • Must be able to communicate technical concepts in a clear and concise manner, whether written or oral
  • Excellent customer relationship skills such as the ability to listen, assert self, resolve conflicts and work out customer concerns
  • Ability to understand and apply engineering concepts quickly
  • Computer proficiency with Microsoft (Word, Excel, Outlook, PowerPoint) and Internet applications
  • Ability and willingness to work alternative schedules including weekend, and on-call hours as needed
  • Legally permitted to work in the United States

CORE COMPETENCIES:

Ethics and Integrity Personal Growth and Learning, Customer Focus, Personal Accountable, Building Effective Relationships

If you thrive in a fast-paced, team-oriented work environment that offers challenges and the opportunity for growth, we're the place for you! SICK, Inc. has several locations throughout domestic US and offers competitive wages and an excellent benefits program. Qualified candidates can apply online by clicking the apply online button. Visit us at www.sickusa.com.

Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V

Keywords: SICK, Minneapolis , Market Application Engineer III - Identification & Measurement, Other , Minneapolis, Minnesota

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