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Medical Assistant - Flexible Workforce

Company: Fairview Health Services
Location: Andover
Posted on: June 13, 2021

Job Description:


M Health Fairview is looking for a float- Medical Assistant for the North Region Clinic labs. This is a full time day/evening position with one weekend a month rotation. The North Clinics include the following sites: Andover, Brooklyn Park, Blaine, Bass Lake, Elk River, Fridley, and Rogers.

Flex workforce employees regularly travel to multiple clinics to fill open shifts and "regular" travel is defined as the expectation to be available to travel 100% at any time to different locations based on the business needs. The length of the assignment at a location will vary based on need (i.e. 1 day for ill call or an extended period of time), which includes the expectation to travel to more than one clinic during the day at a moment's notice. The nature of travel expectations (100%) and schedule expectations (unpredictable) provide a clear distinction between flex workforce employees and the expectations for travel (none or occasionally) and schedules (predictable) for other employees.

We offer competitive Benefits , including Tuition Assistance and Reimbursement.

Responsibilities/Job Description

The Medical Assistant plays an important role in providing quality, proficient and professional laboratory services to diverse populations within an ambulatory healthcare environment. The Medical Assistant in the Clinic Laboratory gathers information to support the patient visit. This includes laboratory specimen collection, safe and secure specimen handling, ensuring efficient workflow, scheduling tests and providing results as appropriate.

The Medical Assistant also performs waived and moderate testing, performs routine analysis and, using standard operating procedures (SOP), operates and maintains instrumentation and information systems.

The Medical Assistant works independently under general supervision in the Clinic Laboratory.

Job Expectations:

  • Follows established guidelines to obtain specimens. perform waived or moderate testing and report results.
  • Collect and process biological specimens with appropriate technique following established SOP
  • Perform routine testing analysis and verify assay/analyzer performance according to SOP in an efficient, cost effective manner. Any combination of the following areas may be included: Hematology, Coagulation, Microbiology, Serology, Immunology, Immunohematology, Chemistry, Special Chemistry, Urinalysis, and Phlebotomy.
  • Document and communicate lab test results thoroughly and accurately according to SOP.
  • Perform and document maintenance procedures plus maintain adequate supplies.
  • Seeks assistance appropriately for problem or unusual situations.
  • Consistently implement and adhere to the laboratory customer service standards. The standards include maintaining confidentiality, promoting teamwork, successful communication and conflict resolution. This may include:
  • Schedule tests/procedures according to SOPs
  • Verify patient demographic and billing insurance information for lab only employees
  • Explain test procedures when applicable to patients in a manner geared to gain their confidence and cooperation and relieve anxiety about the test.

  • Supports and adheres to laboratory SOPs, quality assurance, performance improvement and compliance programs recognizing trends and identifying when additional reporting, communication or other action is appropriate.

Organization Expectations, as applicable:

  • Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
  • Partners with patient care giver in care/decision making.
  • Communicates in a respective manner.
  • Ensures a safe, secure environment.
  • Individualizes plan of care to meet patient needs.
  • Modifies clinical interventions based on population served.
  • Provides patient education based on as assessment of learning needs of patient/care giver.
  • Fulfills all organizational requirements
  • Completes all required learning relevant to the role
  • Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.

  • Fosters a culture of improvement, efficiency and innovative thinking.
  • Performs other duties as assigned



  • Graduate of an accredited Medical Assistant Program or LPN program.
  • Vocational/Technical Training or Associate Degree which includes the completion of a clinical internship of at least 3 months duration or equivalent routes as specified in CLIA'88


  • American Association of Medical Assistants (AAMA) or Phlebotomy Certification within one year of date of hire.
  • Basic Life Support (BLS)

Preferred Experience:

  • Phlebotomy skills.
  • 1-3 years laboratory experience.


  • BLS preferred.

Additional Requirements:

  • Willingness to work at other sites.
  • Excellent customer service, public relations and communication skills. Ability to prioritize and work with a fluctuation in workload while working independently.
  • Demonstrates focus on customer service/patient experience with every interaction.
  • Ability to work as an effective team member to provide exceptional care.
  • Ability to demonstrate critical thinking skills..
  • Ability to embrace change and engage in ongoing process improvement.
  • Ability to keyboard and utilize computer programs.

Keywords: Fairview Health Services, Minneapolis , Medical Assistant - Flexible Workforce, Other , Andover, Minnesota

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