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Field Service Engineer (Accraply)

Company: Barry-Wehmiller
Location: Minneapolis
Posted on: June 12, 2021

Job Description:

About Us:

Comprised of the Accraply, Graham | Sleevit, Harland, Stanford and Trine brands, Accraply unites some of the most trusted names in product decoration and material converting. Known for our cutting-edge technology and innovative custom-engineered designs, Accraply has been credited with many industry firsts, and advances in application and converting technologies. Accraply, a Barry-Wehmiller Packaging Systems company, is a worldwide leader in the design, manufacture and support of pressure-sensitive (self-adhesive), roll-fed and shrink sleeve label application systems, as well as converting and finishing equipment, for the shrink sleeve and flexible-packaging markets.

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Job Description:

An Accraply Field Service Engineer is responsible for providing onsite service, installation, and training as well as phone support to our customers. The goal of this position is to drive service success that improves customer satisfaction and maximizes customer retention while playing an integral role in strengthening the financial success of the company. Engaged in the business by actively participating in company events, training, education, lean manufacturing and Lean programs and disciplines. Live by Accraply's 'people centric' culture, and lead by example.

Responsibilities

  • Complete an installation in a minimum amount of time to the customer's satisfaction within the performance standards set for that machine at the time of sale, unless otherwise arranged.
  • Accurately and systematically troubleshoot and determine the cause of the problem and present or implement workable solutions to the customer's satisfaction in as minimal amount of time possible without assistance from Accraply. After all practical solutions have been exhausted the Engineer/Technician must call back to Accraply for assistance to resolve the problem.
  • Ensure the customer is adequately trained. Answer all questions, confirm the customer's ability to operate and maintain the equipment without assistance and fully understands and can follow the service manual. This is certified by the customer's signature on the service report.
  • Answer questions correctly and present workable solutions through one's own personal knowledge and research.
  • Fill out reports completely after every service visit and have the customer sign a copy of the service report.
  • Stay within the Accraply guidelines for service travel and obtain the best value for the operating expense using the company's travel service.
  • Have a professional appearance, actions, communications, interpersonal relations, cooperation with co-workers and customers, and a positive attitude.
  • Identify on designated reports potential sales. Disperse reports with contact names to individuals involved. Constantly be in search of and promoting sales.
  • When in-house, the Accraply Service Engineer/Technician must assume the role of a Machine Builder or Electronic Technician whenever assigned to that position. The direct leader will be notified when an assignment is near completion and additional work is needed.
  • Systematically identify and expedite parts requested by a customer as per Accraply procedure.
  • With minimal supervision will research, identify, and collaborate customer projects, communicating when appropriate.

Education

  • Two-year degree in a related field of study is required.

Experience

  • In-the-field experience of packaging and labelling line environments and/or sleeve label converting operations is preferred. Knowledge of the market and an existing presence in the market is an advantage.
  • An engineering background is not a requirement but considered advantageous.

Knowledge, Skills and Abilities

  • Must have the ability to read and interpret technical documents such as engineering documents, operation and maintenance instructions, bills of materials and procedure manuals.
  • Effective written and oral forms of communication.
  • The ability to speak professionally, clearly, and distinctly with individuals or groups of customers or team members of the organization.
  • Ability to write reports and business correspondence.
  • Ability to effectively present information and respond to questions from groups of leaders, clients and customers.
  • Basic to intermediate skills in Micro Soft Office Outlook and Excel.
  • PLC programming knowledge with Siemens and AB software.
  • Ability to balance multiple projects with the potential of phone calls and simultaneous inquiries.
  • The ability to travel to customer locations worldwide. Travel can average up to 75% of the time.

Work Environment

While performing the duties of this job the employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The environment will vary in degrees of condition depending on the customer's facility, location and product being produced.

Physical Demands

  • Sit, stand and walk.
  • Use hands to touch, handle or feel.
  • Talk, see and hear.
  • Bending and stooping, as well as twisting, lifting, kneeling and reaching around machinery.
  • Occasionally lift up to 75 pounds.

The previous statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company:

Accraply US

Keywords: Barry-Wehmiller, Minneapolis , Field Service Engineer (Accraply), Other , Minneapolis, Minnesota

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