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Ticket Management Lead

Company: General Dynamics
Location: Minneapolis
Posted on: June 12, 2021

Job Description:

Responsibilities for this Position

Location: USA MN Minneapolis

Full Part/Time: Full time

Job Req: RQ87094

Type of Requisition:


Clearance Level Must Currently Possess:


Clearance Level Must Be Able to Obtain:


Public Trust/Other Required:

Job Family:

Information Systems Management

Job Description:

We are GDIT. We support and secure some of the most complex government, defense, and intelligence projects across the country. At GDIT, cyber security is not just a singular part of our mission-it connects every one of us because it's embedded into every aspect of what we do.

GDIT is your place. You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter. Our work depends onanInformation Systems Supervisorjoining our team to supportEnterprise Technology Services (ETS) for theUnited States Postal Service (USPS)activitieslocated locally remote. Will be required to appear onsite periodically.

As an Information Systems Supervisor, you will be responsible for managingchange request & incidentticketassessmentandqualityreview, and workload monitoring and assignments in a large enterprisemanaged service environment. This work will be instrumental to meetingcustomer satisfaction and service level agreement measures.May leadwork coordination efforts and assignments.

At GDIT, people are our differentiator. In this role, a typical day will include:

  • Works with ServiceNow to manageservice request, change request and incident ticket assignments

  • Reviews change requests for completeness and quality, clarify requirements withcustomers and assigns resourcesacross groups to complete request

  • Monitors metrics in ServiceNow to ensureperformanceSLAs are being met

  • Collaborates with managers and other groups to prioritize, assign and monitorwork

  • Supervises information systems professionals and may spend a portion of time performing the work of those they supervise.

  • May be responsible for the development of policies and procedures.

  • Develops and administers schedule and performance requirements.


  • BA/BS (or equivalent experience)

  • 8+ years of experiencesupporting managed services environment leading workload assignment and task coordination

  • Experienceworking with ServiceNow


  • Full-flex work week

  • 401K with company match

  • Internal mobility team dedicated to helping you own your career

  • Challenging work that makes a real impact on the world around you

  • Diverse, highly collaborative teams

Please Note: The security clearance for this program requires the selected candidate to have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days.

#gditets #Remote #USPSETS #OpportunityOwned #GDITCareers #GDITLife #WeareGDIT

Scheduled Weekly Hours:


Travel Required:


Telecommuting Options:

Telecommuting 100%

Work Location:

USA MN Minneapolis

Additional Work Locations:

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.nnGDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics, Minneapolis , Ticket Management Lead, Other , Minneapolis, Minnesota

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