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Support Associate (MC)

Company: Accruent
Location: Minneapolis
Posted on: June 12, 2021

Job Description:

Support Associate

Personal development and becoming the best you is all about growth and exploring new skills and opportunities - both in and out of the office. At Accruent, we call this Grow Without Limits, and we're proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.

Why you want to work for our Support team:

The Customer Support team works hand-in-hand with our customers to identify, understand, prevent, and solve their problems. Acting as the voice of the company, we develop and deepen the relationships with our customers. We are successful when our customers are promoters of the company. If you're passionate about helping people, come join our world class Customer Support team!

The Support Associate position provides exceptional customer service to help sustain and improve the use of Accruent's Enterprise Solutions. This will be accomplished by timely delivery of services, successful identification and resolution of issues or service requests, and through interactive customer communication.

This role will be working on/with our Maintenance Connection product within the Commercial Real estate industry. Maintenance Connection's software helps maintenance teams manage work orders, organize and execute preventative maintenance, predict asset maintenance, and manage enterprise assets and equipment inventory.

This position reports directly to the Manager, Support is a work from home opportunity, and this will be a remote-work from home opportunity.

How you'll make a difference:

  • Serve as first point of contact for Accruent's customers regarding software and technical issues
  • Maintain detailed records of all internal and external customer interactions
  • Follow support processes and incident response procedures
  • Work with customers to clearly identify problems and apply the appropriate solution
  • Escalate high priority issues to senior support staff and cross functional teams as necessary to determine and address the root cause of issues
  • Maintain a working knowledge of Accruent supported products and technologies

What you bring to the table:

  • High school diploma or equivalent experience
  • Excellent verbal and written communication skills
  • Works well in a team environment as well as independently
  • Enjoys and excels at probl3em solving and assisting others
  • Preferred skills/experience:
  • Bachelor's degree in related discipline
  • Prior experience in a software support role

Keywords: Accruent, Minneapolis , Support Associate (MC), Other , Minneapolis, Minnesota

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