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Call Center Representative

Company: Kelly Services
Location: Wayzata
Posted on: May 6, 2021

Job Description:

Kelly Services connects talented professionals with opportunities to advance their careers. We currently have an exciting opportunity available as a Benefits Customer Service Representative located in Minneapolis, MN! This opportunity is with an industry leading financial services company!GREAT SCHEDULE- NO WEEKENDS!*Remote opportunities!*Position Overview: Provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.Pay:--$17.00/hr.$17.50/hr. if fully bilingual in SpanishResponsibilities:* Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans* Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)* Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities* Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements* Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.* Read and understand client's plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and anticipate the future needs of the member* Maintain diplomacy and tact while dealing with upset or escalated callers* Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information* Maintain and document complete and accurate call and case notes* Perform other duties as assignedQualifications:* Minimum 1-2 years' experience in a customer service setting, at least 2-3 years is preferred* Excellent ability to communicate effectively in a customer service setting, including verbal and written communication skills* Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem-solving skills* High level attention to detail* Strong computer skills with the ability to navigate multiple software applications* Working knowledge of health and welfare and/or defined benefit pension plans a plus* Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)* Ability to type 30-40 WPM* Ability to work a flexible work schedule (30 - 40 hours/week with some overtime requested; variety of schedule start and end times)* Must have excellent attendance and be punctual to work* Fluent in Spanish a plusWe're hiring, and we're here to help you figure out what's next. Please include a copy of your resume and email Kendyl at KENC251@kellyservices.com today to get started.Why Kelly--?You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, Minneapolis , Call Center Representative, Other , Wayzata, Minnesota

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