Lead Arena Attendant - 2 Positions on 1st or 2nd Shift
Company: Mystic Lake Casino Hotel
Posted on: May 6, 2021
Job Summary: The purpose of this position is to contribute to
membership sales and retention; to oversee the functions of the ice
arena, assisting members and guests in a professional, courteous,
and service-oriented manner; and to provide service enhancements to
members and guests.
- Ensures membership retention, repeat daily guest usage, and
referrals through a high level of member and guest service delivery
- Greets members and guests and assists with questions and
concerns. Provides quality customer service to members and guests
by managing ice bookings, answering questions and providing
assistance with concerns. Monitor the rink and room bookings.
Schedule ice reservations on an as needed basis. Coordinate skate
rentals and collect fees based on established fee schedule. Assist
members and guest with skate sharpening. Provides custom skate
- Ensure quality ice resurfacing to accommodate various
activities (hockey, figure skating and public skate) by marking and
maintaining the ice surface. Drive and operate the ice resurfacer
and various other types of hand operated tools and equipment.
Responsible for non-regular ice maintenance to include shaving,
building, edging, removal and creation of the ice surface.
Responsible for the operation and care of the ice resurfacing
equipment (floor scrubbers, ice resurfacers and ice edgers) and
monitoring the operation of the refrigeration systems. Assist with
the cleanliness of the ice arena to maintain the arena in a neat
and respectable condition at all times. Maintain and clean the
board system and glass.
- Provides service enhancements to members and guests. Assists
members with questions, concerns, and directions.
Keywords: Mystic Lake Casino Hotel, Minneapolis , Lead Arena Attendant - 2 Positions on 1st or 2nd Shift, Other , Shakopee, Minnesota
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