Ostomy Advisor
Company: Aerotek
Location: Minneapolis
Posted on: April 10, 2021
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Job Description:
Description:Medical Device manufacturer located in Minneapolis
is searching for an Ostomy Advisor - Customer Service. This
position is open due to a retirement back-fill. Starting as soon as
possible as a contract to permanent hire. Ostomy Advisor's are
responsible for providing the initial call outbound to patients
that have recently experienced a medical event that will require
Ostomy care products. This is a difficult time for patients that
are new to this product line. Each call and conversation will
require the adviser to troubleshoot issues with the patient that is
in pain and most likely on medication.These are quality
conversations that are 6 minutes to 15 minutes or longer. Average
call for new consumer would be around 6 - 10 minute mark. When
trained in, each adviser is handling around 150 - 180 new patients
per month as well as a continued pipeline that they are still
working to close. Looking for 15 to 20 quality conversations per
day. Depends on who answers the phone and is available when calls
are made. Explanation of typical calls - Problem solving with these
patients are more focused with the Ostomy group. We are sticking
something to a body, that will have to be with the patient at all
times. Generally, patients are advanced in age and someone that is
coming off surgical aesthetics. Patients have little education on
how products are supposed to work, quick hospital discharge cycle
is expedited these days after a major gastric surgery. Which
requires extensive patient education and troubleshooting. Need to
have good questioning strategy, good phone skills and ability to
educate. Need to give direction to someone that has cognitive
challenges - pain medications, potential mental issues, stress,
body image and self esteem issues due to eliminating waste for the
rest of their life, etc. These are longer conversations and in
depth.Skills:Customer Service, Call Center Environment, Medical,
Health Care, Administration Support, Insurance, Clinical Care,
Support, Relationship Builder, Account Management, Bi LingualTop
Skills Details:Customer Service, Call Center, MedicalAdditional
Skills & Qualifications:2+ years of customer service experience in
a call center environmentExperience Level:Expert Level About
Aerotek:We know that a company's success starts with its employees.
We also know that an individual's success starts with the right
career opportunity. As a Best of Staffing Client and Talent leader,
Aerotek's people-focused approach yields competitive advantage for
our clients and rewarding careers for our contract employees. Since
1983, Aerotek has grown to become a leader in recruiting and
staffing services. With more than 250 non-franchised offices,
Aerotek's 8,000 internal employees serve more than 300,000 contract
employees and 18,000 clients every year. Aerotek is an Allegis
Group company, the global leader in talent solutions. Learn more at
Aerotek.com.The company is an equal opportunity employer and will
consider all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: Aerotek, Minneapolis , Ostomy Advisor, Other , Minneapolis, Minnesota
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