Ostomy Advisor

Company: Aerotek
Location: Minneapolis
Posted on: April 10, 2021

Job Description:

Description:Medical Device manufacturer located in Minneapolis is searching for an Ostomy Advisor - Customer Service. This position is open due to a retirement back-fill. Starting as soon as possible as a contract to permanent hire. Ostomy Advisor's are responsible for providing the initial call outbound to patients that have recently experienced a medical event that will require Ostomy care products. This is a difficult time for patients that are new to this product line. Each call and conversation will require the adviser to troubleshoot issues with the patient that is in pain and most likely on medication.These are quality conversations that are 6 minutes to 15 minutes or longer. Average call for new consumer would be around 6 - 10 minute mark. When trained in, each adviser is handling around 150 - 180 new patients per month as well as a continued pipeline that they are still working to close. Looking for 15 to 20 quality conversations per day. Depends on who answers the phone and is available when calls are made. Explanation of typical calls - Problem solving with these patients are more focused with the Ostomy group. We are sticking something to a body, that will have to be with the patient at all times. Generally, patients are advanced in age and someone that is coming off surgical aesthetics. Patients have little education on how products are supposed to work, quick hospital discharge cycle is expedited these days after a major gastric surgery. Which requires extensive patient education and troubleshooting. Need to have good questioning strategy, good phone skills and ability to educate. Need to give direction to someone that has cognitive challenges - pain medications, potential mental issues, stress, body image and self esteem issues due to eliminating waste for the rest of their life, etc. These are longer conversations and in depth.Skills:Customer Service, Call Center Environment, Medical, Health Care, Administration Support, Insurance, Clinical Care, Support, Relationship Builder, Account Management, Bi LingualTop Skills Details:Customer Service, Call Center, MedicalAdditional Skills & Qualifications:2+ years of customer service experience in a call center environmentExperience Level:Expert Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Minneapolis , Ostomy Advisor, Other , Minneapolis, Minnesota