Guest Service Ambassador

Company: Hotel Ivy, A Luxury Collection Hotel
Location: Minneapolis
Posted on: April 11, 2021

Job Description:

This position will require flexible scheduling including a combination of AM/PM and overnight shifts, as well as covering weekends and holidays based on scheduling needs. We are looking for someone who is flexible to work some overnight shifts.

WHO YOU ARE

You love being the person others can rely on, the "go-to". You're great at anticipating needs, and others feel like you're always one step ahead because what they need is done before they even have to ask. You like to stay busy, and when guest traffic slows, you always find other work to be done. Practical and approachable, you take pride in a well-groomed appearance while working in an upscale environment.

WHAT YOU DO

You welcome every guest to the hotel with a smile, and as an ambassador for the hotel, you make sure they are taken care of with a sense of urgency. Check ins and check outs, answering phone calls, taking orders, and holding conversations are all part of your day to day.

WHERE YOU WORK

Hotel Ivy, part of Marriott International's Luxury Collection and managed by Wischermann Partners, is located at 201 South Eleventh Street, Minneapolis, Minnesota 55403. With its distinctive style, Hotel Ivy is known for its luxury rooms and suites, sophisticated elegance, and unrivaled service. Connected to seven miles of skyway, Hotel Ivy offers its guests unsurpassed access to Minneapolis highlights including the Convention Center, Nicollet Mall, Orchestra Hall and the Guthrie Theatre. Known for its sophisticated elegance and award-winning cuisine, the Hotel Ivy provides a seamless blend of modern amenities and timeless charm.

WHY YOU'RE HERE

Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.

Keywords: Hotel Ivy, A Luxury Collection Hotel, Minneapolis , Guest Service Ambassador, Other , Minneapolis, Minnesota