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Desktop Support Specialist

Company: Trantor
Location: Minneapolis
Posted on: February 25, 2021

Job Description:

About TrantorTrantor, Inc., a leading provider of global software services, specializes in Business Intelligence, Software Security, and Web Services solutions. Trantor, Inc. has a proven and demonstrable track record of successful multi shore project delivery since its inception in 2009. Trantor, Inc. is a leading software development company with expertise in both Cloud-based and traditional applications. Trantor understands all aspects and challenges of software development from product and feature definition, though core product development and QA / deployment / ongoing maintenance. We have also developed our own product suite and integrated it to several market applications.SummaryWorking as part of the IT team the Support Desk Analyst configures and maintains desktop, laptop and mobile device operating systems, and provides technical support for all business units.Job DescriptionResponsibilities* Configures, maintains, and deploys desktop operating systems, ensuring data integrity and system security; installs, configures, troubleshoots, maintains system images and responds to user concerns for desktops, laptops.* Addresses and resolves user account, software, hardware and connectivity issues.* Software installation and software application troubleshooting.* Ensures service and repairs for hardware, printers, scanners, and other equipment or devices.* Maintains fixed asset inventory of all hardware and software licenses.* Creates and maintains IT documentation, including knowledge base, updates, instructions, manuals, guides, imaging processes, etc.* Coordinates with Service Level I and Service Level II escalation of service requests.* Available when scheduled for on-call duty (24x7) availability for support of users.* Performs other duties as requested.Requirements* Associates Degree in Computer Science or directly related field; or four years of experience in a similar support position * Proficiency in Microsoft Office* Proven customer service skills* Proficient written and verbal communication skills* A+ or related certifications desired* Demonstrable scripting knowledge, particularly PowerShell a plus* Must be self-motivated and self-directedAdditional InformationWe offer you a chance to join a highly motivated unit in a fast-growing and dynamic company, and challenging tasks and opportunities for your future career. Find out more at www.trantorinc.com Follow Trantor on LinkedInhttps //www.linkedin.com/company/trantor/

Keywords: Trantor, Minneapolis , Desktop Support Specialist, Other , Minneapolis, Minnesota

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