Customer Service Specialist $18.87
Company: Aerotek
Location: Minneapolis
Posted on: February 25, 2021
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Job Description:
Description:Call volume would be around 15+ calls. This is the
step before the resolution, directing information to Case Workers.
This is the group that will be dealing with the Intake of the
complaint. Building the complaint from scratch. This is the
Executive Complaints office, ability to talk about what we can do,
not what we can't do! Need patience. Open to all backgrounds, comes
down to how they answer the questions, demeanor and level of care.
Responsible for responding to and/or researching and resolving
escalated, high dollar, or high profile inquiries and complaints
requiring special handling and that may have been forwarded by the
management committee members, agencies, and/or business chain of
command. This may include a review of in-process, closed or
cancelled single loan/credit exceptions, applications, claims,
files and/or on-line transactions, individually or in aggregate, to
determine if processes and documentation are in compliance with
internal company requirements, contractual terms/conditions,
insurer guidelines, investor requirements and/or government
regulations or to perform remediation activities. Functions
evaluated may cover one or more of the following areas:
underwriting, regulatory compliance, fraud, fair lending, and
servicing. Performs intake to determine appropriate course of
action, conducting investigative steps to fully identify the
issues, researching product information, terms, conditions,
contracts, etc., creating correspondence as needed, processing
complex and/or corrective transactions on-line (including monetary
and non-monetary actions). May communicate with others (including
customers, merchants, clients, executives, agencies,
regulatory/governmental representatives, bankers) to ensure
resolution of matters. Ensures identified risks and/or problems are
clearly documented. Has similar authorities as first tier
supervisors to make override decisions; refers recommendations
exceeding authority levels and/or items unable to meet resolution
to top level management for review. Other duties may include:
project work related to remediation, performance of ongoing reviews
as needed. May generate reports and summarize results. Typically
performs team leadership and provides work direction.Skills:3+
years experience with customer contact in financial services
environment or 2+ years experience in one or more of the following:
operations, underwriting, or quality assurance within the financial
industry. Any Wells Fargo experience within Mortgage, Account
Resolution, Customer Service or client Relations is preferred.
Prior banking or branch/community bank experience would be
helpful.Prior experience with deescalating calls would be
preferred.Experience Level:Entry Level About Aerotek:We know that a
company's success starts with its employees. We also know that an
individual's success starts with the right career opportunity. As a
Best of Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, Minneapolis , Customer Service Specialist $18.87, Other , Minneapolis, Minnesota
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