Customer Service Specialist $18.87

Company: Aerotek
Location: Minneapolis
Posted on: February 25, 2021

Job Description:

Description:Call volume would be around 15+ calls. This is the step before the resolution, directing information to Case Workers. This is the group that will be dealing with the Intake of the complaint. Building the complaint from scratch. This is the Executive Complaints office, ability to talk about what we can do, not what we can't do! Need patience. Open to all backgrounds, comes down to how they answer the questions, demeanor and level of care. Responsible for responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by the management committee members, agencies, and/or business chain of command. This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities. Functions evaluated may cover one or more of the following areas: underwriting, regulatory compliance, fraud, fair lending, and servicing. Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions). May communicate with others (including customers, merchants, clients, executives, agencies, regulatory/governmental representatives, bankers) to ensure resolution of matters. Ensures identified risks and/or problems are clearly documented. Has similar authorities as first tier supervisors to make override decisions; refers recommendations exceeding authority levels and/or items unable to meet resolution to top level management for review. Other duties may include: project work related to remediation, performance of ongoing reviews as needed. May generate reports and summarize results. Typically performs team leadership and provides work direction.Skills:3+ years experience with customer contact in financial services environment or 2+ years experience in one or more of the following: operations, underwriting, or quality assurance within the financial industry. Any Wells Fargo experience within Mortgage, Account Resolution, Customer Service or client Relations is preferred. Prior banking or branch/community bank experience would be helpful.Prior experience with deescalating calls would be preferred.Experience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Minneapolis , Customer Service Specialist $18.87, Other , Minneapolis, Minnesota