Customer Service Representative - Green House Manufacturer

Company: Aerotek
Location: Minneapolis
Posted on: January 15, 2021

Job Description:

Description:Our client a leading greenhouse manufacturer. They are looking for someone with strong attention to detail and a desire to provide our dealers and end-users strong customer service and technical support for our home & patio products and hobby greenhouse lines.Provides friendly customer service to our dealers, distributors and end-users.Process a high volume of calls and e-mails from customers. Seasonally this can be as high as 20-40/day.Enter orders that are received by phone, e-mail and EDI system.Handle orders as necessary per account. Verifies pricing, discounts, billing and shipping addresses, credit status, and informs customers of any problems. Processes customer returns and parts orders. Assess, monitor and track missing part orders per guidelines. Processes related customer paperwork and credits.Resolves questions, requests, and problems/conflicts promptly and courteously.Keeps customers informed of Company policies, procedures, and order status of their accounts.Works with our accounting department to correct invoicing problems or questions on accounts.Other duties, such as providing support for the sales and marketing department and other special projects as requested.Problem solving to assist customers in making sound decisions and achieve customer satisfaction.Skills:Customer Service, Support, Data Entry, ERP, Sage 100, Csr/call center, Inbound, Microsoft office, Trouble shoot, SAP, OracleTop Skills Details:Customer Service Data Entry ERPAdditional Skills & Qualifications:Minimum 2 years of college and/or 2+ years of similar customer service experience. (Manufacturing CSR experience preferred)Experience Level:Entry LevelAbout Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing-- Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Minneapolis , Customer Service Representative - Green House Manufacturer, Other , Minneapolis, Minnesota