Customer Service Representative - Green House Manufacturer
Company: Aerotek
Location: Minneapolis
Posted on: January 15, 2021
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Job Description:
Description:Our client a leading greenhouse manufacturer. They
are looking for someone with strong attention to detail and a
desire to provide our dealers and end-users strong customer service
and technical support for our home & patio products and hobby
greenhouse lines.Provides friendly customer service to our dealers,
distributors and end-users.Process a high volume of calls and
e-mails from customers. Seasonally this can be as high as
20-40/day.Enter orders that are received by phone, e-mail and EDI
system.Handle orders as necessary per account. Verifies pricing,
discounts, billing and shipping addresses, credit status, and
informs customers of any problems. Processes customer returns and
parts orders. Assess, monitor and track missing part orders per
guidelines. Processes related customer paperwork and
credits.Resolves questions, requests, and problems/conflicts
promptly and courteously.Keeps customers informed of Company
policies, procedures, and order status of their accounts.Works with
our accounting department to correct invoicing problems or
questions on accounts.Other duties, such as providing support for
the sales and marketing department and other special projects as
requested.Problem solving to assist customers in making sound
decisions and achieve customer satisfaction.Skills:Customer
Service, Support, Data Entry, ERP, Sage 100, Csr/call center,
Inbound, Microsoft office, Trouble shoot, SAP, OracleTop Skills
Details:Customer Service Data Entry ERPAdditional Skills &
Qualifications:Minimum 2 years of college and/or 2+ years of
similar customer service experience. (Manufacturing CSR experience
preferred)Experience Level:Entry LevelAbout Aerotek:We know that a
company's success starts with its employees. We also know that an
individual's success starts with the right career opportunity. As a
Best of Staffing-- Client and Talent leader, Aerotek's
people-focused approach yields competitive advantage for our
clients and rewarding careers for our contract employees. Since
1983, Aerotek has grown to become a leader in recruiting and
staffing services. With more than 250 non-franchised offices,
Aerotek's 8,000 internal employees serve more than 300,000 contract
employees and 18,000 clients every year. Aerotek is an Allegis
Group company, the global leader in talent solutions. Learn more at
Aerotek.com.The company is an equal opportunity employer and will
consider all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: Aerotek, Minneapolis , Customer Service Representative - Green House Manufacturer, Other , Minneapolis, Minnesota
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