Security Project Coordinator

Company: MATRIX COMMUNICATIONS INC
Location: Minneapolis
Posted on: November 23, 2020

Job Description:

Job purpose The Security Coordinator is responsible for contributing to a high level of customer satisfaction by scheduling the necessary resources, labor and materials to complete an assigned project and/or service request within the terms of the appropriate contract. Works in a team environment and in conjunction with customers, sales team members, subcontractors/ technicians, security system engineer, and equipment vendors to insure that the scope of work is clearly defined, the assigned sub/tech has the correct skill set for the project or service request, and the correct material is ordered and delivered to the site. Duties and responsibilities --- Understand the scope work requested by customers and then schedule field technicians for assigned work. --- Provide timely status updates to customers. --- Work with team and client to align on backlogs, daily plans, escalations, expectations and issues needing attention. --- Gather deliverables. --- Document installation notes and job progress. --- Verifying technician check in and check out. --- Participate in team calls with updates. --- Strive to understand budgets and contracts in place with assigned customers. --- Close out work orders and prepare for billing. --- Obtain vendor invoices in a timely manner. --- Meet metrics related to margin, start times, project deadlines and invoicing deadlines. --- Develop strong business relationships with customers and field technicians. --- Work with customer's internal software system as applicable. --- Assist in creating documents for bids. Required Education, Skills & Experience: --- High School Diploma or GED --- 1+ years of customer service Preferred Qualifications --- Strong computer keyboarding skills; the ability to type while speaking on the telephone --- Experience with Microsoft Word, Excel, Outlook and Internet Explorer. --- Video Surveillance, Card Access, Intrusion, Intercom, and locking hardware knowledge --- CRM System experience --- Documentation creation experience Preferred Education, Skills & Experience: --- Physical security system project or service experience preferred. --- Must be able to multi-task in a fast paced environment. --- Must have ability to think outside of the box. --- Possess a strong drive for success. --- Ability to make independent decisions. --- Flexible and able to embrace change. --- Strong phone skills/communication - will spend a considerable time on the phone.

Keywords: MATRIX COMMUNICATIONS INC, Minneapolis , Security Project Coordinator, Other , Minneapolis, Minnesota