Director, Client Services

Company: HERO DIGITAL
Location: Minneapolis
Posted on: September 17, 2020

Job Description:

This position is based in our Minneapolis, Minnesota office.

Overview We're looking for an Account Director to join the Hero Digital Client Services team. Are you passionate about helping clients achieve their goals? Do you love working in a collaborative environment? If so, you'll be the right person for this job.

What you’ll do Own relationships with managers, directors and VPs within a client organization and serve as the primary day-to-day contact.

Understand and communicate client business needs and goals to the internal team, creating an environment of transparency.

Field daily client communications and work closely with the team to propose solutions for clients’ needs while promoting high standards of professional integrity.

Partner with the project management lead and business analyst on the account to ensure client requests and issues are resolved in a timely manner.

Lead daily and weekly status calls and provide call reports with clear action items.

Own financial management of account, including entering opportunities into Salesforce, monitoring burn reports and forecasting spend.

Draft proposals, statements of work and change orders in partnership with project management.

Ensure performance and recommend measures to improve work process methods, equipment performance, and quality of product.

Aggressively look for opportunities to grow existing accounts and add unique value to clients.

Who you are You have a bachelor’s degree or higher, preferably in one of the following areas - business, marketing or communications.

Your client service experience spans 10+ years in client services in digital marketing, online advertising or web development in an agency setting.

You have experience handling simultaneous projects involving cross-functional teams within budgetary, resourcing and schedule constraints.

You possess experience in driving long-term strategic account plans, strategies, and roadmaps.

You have an understanding of content management systems (CMS), analytics, platform management, online marketing, social media, and customer experience (CX).

You have knowledge of software/Internet development lifecycles.

You have strong teamwork and interpersonal skills.

You have attention to detail, while maintaining overall subject matter expertise.

You have exceptional written and oral communication abilities, including outstanding presentation skills.

You have the ability to react quickly, assess, and implement solutions.

Who We Are We are a leading independent customer experience agency in North America that was born in California, at the intersection of business, design and technology. Our purpose is to bring moments of Truth & Beauty into people’s lives by creating customer experiences that are good for people and good for business. We drive growth and loyalty through a relentless focus of placing our client’s customers at the center of their business. Led by the experts in strategy, marketing, data, design, and technology, we work in blended teams, solving client problems and delivering results at market speed. These teams help Fortune 500 companies like Comcast, Oracle, Twitter, U.S. Bank, Salesforce, Sephora, UnitedHealthcare, and TD Ameritrade Institutional invent, transform, and perform to deliver new brand and business value.

Do you share the values that set our company apart?

We are expanding our team of humble and hardworking people who share the qualities we believe in. We seek those who are Wholehearted, Craft-driven, and Bright.

We are grounded in the values of who we are that ultimately lead to moments of Truth & Beauty. We celebrate leaders at all levels who take risks and create magic. We bring our complete, genuine, and whole-hearted selves forward each day. We are craft-driven in nature, with strong curiosities, but with a diligent and meticulous approach. And we bring an unexpected brightness through imagination, inspiration and an optimistic mindset. The commitment we make to our work is the source of our pride and the basis of our reputation.

Above all, Hero Digital is committed to creating an inclusive employee experience. One that reflects the world we live in today. We are an equal opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.

How did you hear about this opportunity?  *

LinkedIn Profile

Are you able to work out of our Minneapolis Office once offices are fully back open?  *

How many years have you worked in a client services role?  *

What is your full time salary requirement?  *

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