Director of Operations & Training

Company: IRET
Location: Minneapolis
Posted on: September 17, 2020

Job Description:

Corporate Support Office -Minneapolis

Minneapolis, MN, USA

Responsible for the development and implementation of strategies, project management initiatives, processes and procedures that enhance the capabilities and improve the performance of the organization. Analyze and identify areas of operations, policies, programs, systems and processes that could be improved. Engage and support others in strengthening a culture of continuous improvement, efficiency and effectiveness to enhance our customer’s experience, improve organizational performance and ensure compliance with defined organizational standards. Ensure key onsite operational processes are followed in accordance with IRET policies and procedures through periodic review of portfolio-wide compliance.

Be a thought leader in functional areas with high levels of support and collaboration. Routinely assess, monitor, measure, report on and recommend needed changes to policies, procedures, processes and systems use. Bridge communication between departments and serve as a liaison, focused on meeting the needs of all IRET departments while maintaining focus on overall benefit and efficiency of the organization.

Own the training platform for the entire field organization and provide training to all IRET Regional Directors, Community Leaders and other team members. Manage all training programs to include operations policies and procedures, systems and SOP training, role specific training, onboarding of new employees, compliance related training and leadership development. Lead best practice training initiatives in collaboration with SVP of Operations. Periodically assess and review policies and procedures, compliance and other important training needs and make recommendations based on business needs. Create, train and support employees in following organizational standards and participating in developmental programs. Measure and report on training impact through use of scorecards and formal review.

Works closely with SVP Operations to identify and prioritize initiatives and projects. Self-directed and self-motivated. Prioritizes and sets deadlines. Assists others in prioritizing, setting deadlines, problem solving, etc. Requires a high level of initiative and a big picture focus. Directs the work of others. Implements the company’s vision and strategy within the assigned property and directs the work of others to achieve company and department targets. Manages assigned projects that include the oversight of operational policies, programs, practices, systems, and the training, development and support of field leaders and teams

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Leadership:

Lead leaders and teams, without direct leadership authority, to success, motivating them to deliver services consistent with IRET Mission, Vision and Six Keys

Execute high quality talent management including recruiting and hiring, training and development, scheduling, timekeeping & payroll, coaching and discipline, performance evaluation and goal setting.

Collaborate with the Community Leaders and Regional Directors to align priorities and measure performance.

Build and nurture a culture of continuous improvement.

Communicate concisely and effectively to provide context, motivate teams, and share information.

Exhibit strong interpersonal skills including confidence in self and others, inspiring and motivating others to perform well, effectively influencing actions and opinions of others, accepting feedback from others, giving appropriate recognition to others, building morale and group commitments to goals and objectives, and demonstrating effective presentation skills.

Ensure that all team members comply with internal policies/procedures, department programs, training requirements, Fair Housing laws and all other applicable rules and regulations by setting clear expectations, providing support and holding team members accountable.

Coach team members to continue their career development and strengthen our talent pipeline.

Apply a broad and long-term perspective to decisions based on daily operational activities to drive results.

Expected to belong to and/or serve on committees of local service clubs/organizations, charitable giving programs, merchant associations, Chamber of Commerce, or other business networking groups. Expected to participate in service projects, and to establish and maintain contacts within the community to promote IRET.

Administrative:

Operations project management (as directed by SVP of Operations) relating to property operations, enterprise systems and other enterprise wide initiatives, including effective collaboration and coordination among IRET departments. Utilizing project management principles, lead and manage broad scope operations projects. Periodically review operations efficiency and effectiveness within IRET. Identify areas of improvement and work collectively with all IRET department stakeholders involved to initiate new programs, procedures, software, etc.

Policy creation, implementation, training, support and accountability . Communicate, train and follow the procedures in the Employee Handbook. Direct the periodic review of policies and procedures and make recommendations for additions, deletion and revision and implement approved changes. Periodically review and report on company-wide compliance with policies and report results to Regional Directors and SVP of Operations.

Training leadership for operations leaders and teams to include assessment of needs, crafting of training with use of outside resources, delivery and facilitation of training programs. Develops training protocols for new Community Leaders, Regional Directors and/or other team members on all required IRET reporting, policies, procedures and expectations. Share perspective and insight with Regional Directors with all new Community Leaders in accordance with training objectives. Manage the learning management system. Create and record virtual training videos, eLearning and facilitated learning as required.

Employee development and engagement. Create and foster an environment in which employees understand our expectations, are challenged by their work, have opportunities for advancement and feel valued in the work that they do

Other duties as identified or assigned

Expected to carry a mobile phone, eligible for a monthly reimbursement or IRET issued phone, according to company policy. Standard IRET laptop package, docking station, desk phone, printer etc.

Travel Required

Some travel may be required.

Education & Experience

Required:

Bachelor’s degree in Real Estate, Management, Finance or Business Administration or a related field, or equivalent experience

10+ years’ experience in property management or related industry is required. A minimum of 5 years supervisory experience is required with experience managing managers preferred

Demonstrated success in leadership, team member development, team building and training

Excellent presentation, written and verbal communication skills

Expert level project management skills and the demonstrated ability to manage multiple and complex operational matters concurrently/on a daily basis

Demonstrated ability to assess and identify essential training and learning needs

Classroom and virtual training and facilitation skills

Ability to prioritize tasks to ensure corporate goals and deadlines are met

Proven improvement of process and operating results

Exceptional customer-service skills; demonstrated ability to maintain strong working relations on both internal and external clients

Knowledge, Skills, & Abilities

Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, MSDS sheets, and procedural manuals. Ability to communicate effectively with supervisor, tenants and vendors.

Mathematical Skills – Ability to add, subtract, multiply and divide. Calculate figures and amounts such as proportions, percentages, area, ratios, circumference, and volume.

Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills – To perform this job successfully, an individual must be able to efficiently use and navigate on the internet and use web based timekeeping software. Experience with work order systems beneficial.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Additional details regarding competencies and other duties are available upon request. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.

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Keywords: IRET, Minneapolis , Director of Operations & Training, Other , Minneapolis, Minnesota