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Associate General Counsel

Company: Intuit
Location: Albertville
Posted on: September 17, 2020

Job Description:

Work From Home - Experienced Tax Preparer Company: Intuit

Location: Albertville

Posted on: September 11, 2020

Job Description:

Overview If you’re a highly motivated individual with a businessbackground and excellent communication skills, we need you to helpour customers complete their taxes using TurboTax. You’lladvance our goal of “Powering Prosperity Around the World” byproviding expert guidance and explanations of tax and technicalterms to our customers. You’ll also play an important role inour effort to enhance our brand by delighting our customers andempowering them to prepare their taxes.

What you'll bring College degree a plus. The idealcandidate will have a background in business, finance, accounting,or tax

Knowledge of tax laws, tax concepts and familiarity with form1040 and schedules

Minimum 5 years years of paid Tax Preparation experience, with aminimum of 50 tax returns per tax year required.

Prior tax preparation experience in a tax practice or retailsetting required.

PTIN required

Ability/motivation to expand expertise and obtain a taxcredential or certification - Intuit offers a program to obtainyour EA

Strong customer service skills with ability to empathize andinstill confidence

Ability to work within a team to assist in preparation ofaccurate tax returns in a timely manner

Strong Research skills and the ability to quickly use onlineresources to find answers

Critical thinking and problem solving

Persistence and determination

Willingness to utilize audio/visual tools to communicate withcustomers Comfortable interacting with customers throughvideo, in a professional way that represents the Intuit TurboTaxbrand well

Friendly and reassuring on camera

Bilingual (English/Spanish) communication skills (written &spoken) a plus

For internal use: tst assoc

How you will lead This is a seasonal position providingassistance to customers both assisting them in preparing their ownreturns and/or fully preparing customer tax returns

Compiling/preparing tax returns for TurboTax Customers

Gathering/organizing and accurately entering customer data inthe federal and state tax returns for review

Communicate directly with the customer as needed

Coordinate customer meetings and follow-up

Communicate updates to credentialed tax experts on assignedcustomers

Will help customers who are working on their tax return withboth product/software inquiries, as well as with tax questions andcalculations

Apply defined practices, procedures and company policies totroubleshoot and resolve product and tax support customerinquiries

Will interact with customers utilizing strong written and verbalskills as well as deep customer empathy

Typical Deliverables:

Accurate and complete customer data entered in tax returns forcredentialed tax expert review

High quality customer interactions and experiences

Application of defined practices, procedures and companypolicies to troubleshoot, resolve issues and address routine TaxSupport customer questions

Proficient with technology and solid knowledge of computeroperations and software.

Utilize and leverage government websites and toolkits to seekout and deliver the right answer to the customer

Document customer interactions

Represent the Intuit TurboTax brand and spirit by demonstratingempathy for the customer, empowering and partnering with thecustomer, personalizing the experience, and providing them theconfidence that they can do their own taxes

Keywords: Intuit, Minneapolis , Work From Home - Experienced Tax Preparer, Other , Albertville, Minnesota

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Keywords: Intuit, Minneapolis , Associate General Counsel, Other , Albertville, Minnesota

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