Are you an engineer who wants a challenging, rewarding career at
a Fortune 500 company that’s committed to excellence, safety and
environmental stewardship? Do you want to be part of shaping our
energy future? An engineering position at Xcel Energy could be a
great match for you.
During COVID-19 Pandemic this position may require the ability
to temporarily work remote within the company service territory
until company protocol dictates return to the office criteria has
The Sr. IT Engineer is responsible for leading technical aspects
of IT solution delivery, strategic planning, and operational
excellence for the ServiceNow Application. They are responsible for
managing the overall health of the technology ecosystem, and will
manage and oversee design of solutions to meet business needs and
support the overall IT Strategy for the Enterprise Service
Management Application. They provide technical guidance in
partnership with Architecture and with cross-organizational input
and in accordance with business unit objectives. They are a
consultant to business managers, architecture, security and
operations teams to drive cross-awareness of business needs and
opportunities. They bring innovative solutions to the business line
by leveraging their technical expertise. They identify and
implement continuous improvement over cost, security, operation,
and functionality for the Enterprise Service Management
Solution Delivery: Lead and support solution lifecycle technical
activities. Ensure solutions are designed for great user experience
and operational performance. Lead design, ensuring Enterprise
Architecture, Security, Operations and Compliance aspects are
continuously integrated into solutions. Provide input to cost and
schedule estimation. Responsible for overall integrity of system
design and operation. Oversee vendor activities.
Relationship Management: Conduct peer reviews and approve system
changes and technical solution design. Coach and mentor less
experience team members. Partner cross-organizationally to drive
minimal costs on optimal solutions. Provide in-depth technical
information to stakeholders as needed.
Strategy & Planning: Innovate through usage of industry emerging
capabilities and evolving customer needs. Provide input to
strategic roadmap and technical dependencies.
Subject Matter Expertise: Continuously stay current on, and
apply, technical industry knowledge pertaining to the respective
Operations: Review solution performance, and continually assess
health of systems. Track and drive awareness to operational and
technical debt risks. Provide escalated support to incident and
problem management. Utilize analytics to improve availability,
reliability, efficiency and capacity. Oversee vendor
Ten years of related functional experience.
Bachelor’s degree in Technology, Science, Business or related
field, or 4 years of experience equivalent to the position.
Excellent communication skills, effective with varying
organizational levels and skill set, and able to translate between
technical and non-technical concepts.
Excellent Relationship Management and collaboration skills, with
a track record of working as one team cross-organizationally to
drive inovation and business results.
Expertise managing the lifecycle of technical solutions.
Deep Subject Matter Expertise within the respective system
domain products, platforms, processes and architecture.
Broad and deep knowledge of technology architecture,
infrastructure, network, security and software principles and
Experience working in partnership with internal and external
Excellent analytical, problem-solving and troubleshooting
Extensive knowledge of future technology trends within area of
Demonstrated leadership on technical aspects of large scale
projects. Experience coaching other developers in system deployment
or operational troubleshooting.
Experience with delivery methodologies (Waterfall, Agile, Scrum)
and operational models (ITIL).
Experience and understanding of core IT Service Management
functions, such as Change Management and Incident Management.
4 years development experience with ServiceNow application and
related infrastructure architecture.
Understanding of typical integrations with an Enterprise Service
3 or more years of experience in the utility industry or
similarly regulated industry (finance, health care, etc.).
ITIL Foundations or advanced ITIL certification a plus.
As a leading combination electricity and natural gas energy
company, Xcel Energy offers a comprehensive portfolio of
energy-related products and services to 3.4 million electricity and
1.9 million natural gas customers across eight Western and
Midwestern states. At Xcel Energy, we strive to be the preferred
and trusted provider of the energy our customers need. If you’re
ready to be a part of something big, we invite you to join our
Posting Notes: MN - Minneapolis || CO - Denver; MN - Minneapolis
|| United States (US) || Customer And Innovation || 56773:Service
Management Office || Full-Time || Non-Bargaining ||
Requisition Number: 24376
Equal Opportunity Employer:
Nearest Major Market: Minneapolis
Job Segment: Engineer, Sustainability, Network Security, Gas,
Engineering, Energy, Security