Digital Experience Group Product Manager - Minneapolis, MN

Company: US Bank
Location: Minneapolis
Posted on: September 18, 2020

Job Description:

Job Description - Digital Experience Group Product Manager - Minneapolis, MN (200011135)

Digital Experience Group Product Manager - Minneapolis, MN - 200011135

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

The Digital Experience Product Manager is a senior-level leadership role with broad responsibilities within the Corporate and Commercial Digital Banking space at U.S. Bank. The person in this role will collaborate with peers and other leaders to visualize, strategize, invent, and deliver new digital experiences and products relevant for corporate and commercial clients and bankers. In addition, they will partner across the Enterprise to ensure that the experience delivered meets both customer, business, and risk objectives.

Maximizing Digital Product Management value to the bank

Contribute to an experience vision for conversational interfaces across impacted customer journeys (such as obtaining a financial product, using the product, moving money).

Leverage data and business understanding to ensure new and existing digital experiences meet customer need and deliver business value.

While this is not a technology role, this person will need to be well versed in the financial services platforms and interfaces landscape, with previous experience in imagining and delivering digital products and experiences.

Continuously scans the landscape for competitive intelligence, potential partnerships, and evolving technology to evolve the U.S. Bank digital experience.

Extend the practice of design thinking, agile delivery and Product Management.

Assess internal partnership opportunities to evangelize “digital excellence”, design thinking, agile development, and establish a community of practice to ensure Enterprise success.

Engage with the U.S. Bank Innovation team to integrate evolving technology and capabilities into practical digital products and experiences for customer validation and graduation.

Partner with capability managers, delivery managers, architects, UX Design, scrum masters, business lines and other product managers to evangelize the best solutions and facilitate execution across various stakeholders.

Hands-on leader who excels at data analysis and customer research to drive discovery and ensure the right problems are identified along with the most fitting solution.

Work collaboratively across BLs / Functions to define, sequence, and execute the roadmap.

Act as a leader and mentor for other digital product managers as we extend conversation across the Enterprise.

Advocates and embodies customer-obsession, within and outside the Conversational Experience team, resulting in simple, innovative, lovable digital products/experiences

Presents persuasively and authoritatively to peers and senior leadership, while facilitating collaborative conversation.

Leading the business of Design and Product Management

Partner with Chief Digital Executive to:

Define and evolve the digital “Do It Yourself” and “Do It Together” experiences in alignment with the Chief Digital Office and Corporate and Commercial Users Strategy.

Create experience roadmaps aligned with partner business objectives.

Take experiences from initial concept through user research, co-creation, and rapid prototyping.

Evolve the Design practice within Digital Product Management.

Develop a pipeline of new experience opportunities.

Articulates the trade-off between KPIs that measure customer experience and KRIs that measure risk.

Clearly quantifies the strategic value and business benefit of the Conversational experience and contributes to executive management evangelization for investment approval.

Demonstrates thought leadership by integrating analytics, business model, and conversation design thinking to drive innovative new experiences for customers that have a positive impact on business results.

Manages a consistent, repeatable set of product artifacts (product-level roadmaps, feature / function gap analysis, journey / process maps, inventory of “best-in-class” experiences), evolving them in sync as our business changes and grows.

Qualifications

Basic Qualifications

- Bachelor's degree, or equivalent work experience

- 10 or more years of product management experience

- Four or more years of managerial experience

Preferred Skills/Experience

- Strong product management, design and development skills

- Considerable knowledge of product/program development, pricing, implementation and strategic analysis

- Excellent management, leadership and interpersonal skills

- Advanced marketing and marketing research skills

- Thorough knowledge of competitive market, operations and various products and services within assigned area

- Well-developed verbal and written communication skills

- Strong financial and competitive analysis and PC skills

Job Product Management

Primary Location Minnesota-MN-Minneapolis

Shift 1st - Daytime

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal “EEO is the Law” poster.

About U.S. Bank

Explore what’s possible with a career at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed.

Learn more about what it’s like working at U.S. Bank, meet some of your could-be-future-colleagues, and follow us on social media by visiting usbank.com/careers .

Benefits

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That’s why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most – your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers .

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

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