Job Description - Digital Experience Group Product Manager -
Minneapolis, MN (200011135)
Digital Experience Group Product Manager - Minneapolis, MN -
At U.S. Bank, we're passionate about helping customers and the
communities where we live and work. The fifth-largest bank in the
United States, we’re one of the country's most respected,
innovative and successful financial institutions. U.S. Bank is an
equal opportunity employer committed to creating a diverse
workforce. We consider all qualified applicants without regard to
race, religion, color, sex, national origin, age, sexual
orientation, gender identity, disability or veteran status, among
The Digital Experience Product Manager is a senior-level
leadership role with broad responsibilities within the Corporate
and Commercial Digital Banking space at U.S. Bank. The person in
this role will collaborate with peers and other leaders to
visualize, strategize, invent, and deliver new digital experiences
and products relevant for corporate and commercial clients and
bankers. In addition, they will partner across the Enterprise to
ensure that the experience delivered meets both customer, business,
and risk objectives.
Maximizing Digital Product Management value to the bank
Contribute to an experience vision for conversational interfaces
across impacted customer journeys (such as obtaining a financial
product, using the product, moving money).
Leverage data and business understanding to ensure new and
existing digital experiences meet customer need and deliver
While this is not a technology role, this person will need to be
well versed in the financial services platforms and interfaces
landscape, with previous experience in imagining and delivering
digital products and experiences.
Continuously scans the landscape for competitive intelligence,
potential partnerships, and evolving technology to evolve the U.S.
Bank digital experience.
Extend the practice of design thinking, agile delivery and
Assess internal partnership opportunities to evangelize “digital
excellence”, design thinking, agile development, and establish a
community of practice to ensure Enterprise success.
Engage with the U.S. Bank Innovation team to integrate evolving
technology and capabilities into practical digital products and
experiences for customer validation and graduation.
Partner with capability managers, delivery managers, architects,
UX Design, scrum masters, business lines and other product managers
to evangelize the best solutions and facilitate execution across
Hands-on leader who excels at data analysis and customer
research to drive discovery and ensure the right problems are
identified along with the most fitting solution.
Work collaboratively across BLs / Functions to define, sequence,
and execute the roadmap.
Act as a leader and mentor for other digital product managers as
we extend conversation across the Enterprise.
Advocates and embodies customer-obsession, within and outside
the Conversational Experience team, resulting in simple,
innovative, lovable digital products/experiences
Presents persuasively and authoritatively to peers and senior
leadership, while facilitating collaborative conversation.
Leading the business of Design and Product Management
Partner with Chief Digital Executive to:
Define and evolve the digital “Do It Yourself” and “Do It
Together” experiences in alignment with the Chief Digital Office
and Corporate and Commercial Users Strategy.
Create experience roadmaps aligned with partner business
Take experiences from initial concept through user research,
co-creation, and rapid prototyping.
Evolve the Design practice within Digital Product
Develop a pipeline of new experience opportunities.
Articulates the trade-off between KPIs that measure customer
experience and KRIs that measure risk.
Clearly quantifies the strategic value and business benefit of
the Conversational experience and contributes to executive
management evangelization for investment approval.
Demonstrates thought leadership by integrating analytics,
business model, and conversation design thinking to drive
innovative new experiences for customers that have a positive
impact on business results.
Manages a consistent, repeatable set of product artifacts
(product-level roadmaps, feature / function gap analysis, journey /
process maps, inventory of “best-in-class” experiences), evolving
them in sync as our business changes and grows.
- Bachelor's degree, or equivalent work experience
- 10 or more years of product management experience
- Four or more years of managerial experience
- Strong product management, design and development skills
- Considerable knowledge of product/program development,
pricing, implementation and strategic analysis
- Excellent management, leadership and interpersonal skills
- Advanced marketing and marketing research skills
- Thorough knowledge of competitive market, operations and
various products and services within assigned area
- Well-developed verbal and written communication skills
- Strong financial and competitive analysis and PC skills
Job Product Management
Primary Location Minnesota-MN-Minneapolis
Shift 1st - Daytime
EEO is the Law
Applicants can learn more about the company’s status as an equal
opportunity employer by viewing the federal “EEO is the Law”
About U.S. Bank
Explore what’s possible with a career at U.S. Bank and join a
company that’s as passionate as you are about helping our customers
meet their goals and making a difference in the communities we live
and work. Our industry-leading financial performance, innovative
spirit and best-in-class reputation empower employees to
Learn more about what it’s like working at U.S. Bank, meet some
of your could-be-future-colleagues, and follow us on social media
by visiting usbank.com/careers .
Take care of yourself and your family with U.S. Bank employee
benefits. We know that healthy employees are happy employees, and
we believe that work/life balance should be easy to achieve. That’s
why we share the cost of benefits and offer a variety of programs,
resources and support you need to bring your full self to work and
stay present and committed to the people who matter most – your
Learn all about U.S. Bank employee benefits, including tuition
reimbursement, retirement plans and more, by visiting
U.S. Bank participates in the U.S. Department of Homeland
Security E-Verify program in all facilities located in the United
States and certain U.S. territories. The E-Verify program is an
Internet-based employment eligibility verification system operated
by the U.S. Citizenship and Immigration Services. Learn more about
the E-Verify program .