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Implementation Advisor II / Technical Troubleshooting

Company: 8x8
Location: Minneapolis
Posted on: September 14, 2019

Job Description:

8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience. With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.8x8 is seeking an Implementation Advisor 2 to assist our business customers with our award winning hosted PBX switch, IP phones, networks, and VoIP service. The Implementation Services Team assists customers in setting up their new phones, features and services. Beyond basic setup tasks, our Implementation Advisors partner with our customers in order to ensure that our system helps achieve their business objectives, provide suggestions to optimize the customer experience and help resolve any complications that may arise during the implementation process. This role is predominately remote, so our Implementation Advisors must have excellent verbal and written communication skills. Experience managing projects, working at a help desk or running training is a plus.Responsibilities

  • Located in our MN office. Not Remote.
  • Take ownership of all implementation tasks from the point of sale to the transition to support
  • Assess customer needs and design a solution accordingly
  • Demonstrate the suite of self service tools and assist with solution configuration remotely
  • Support the customer adoption by providing training materials, FAQ sessions and design alterations as necessary
  • Assist customers in porting their numbers from a previous provider to 8x8
  • Resolve issues and challenges encountered during implementation to ensure customer satisfaction Requirements
    • BA or equivalent work experience 2+ years experience in a project management, implementation, or customer success role at a technology based company is a plus
    • Experience in a fast pace environment as a project manager or technical troubleshooting is a plus
    • Ability to listen, analyze, troubleshoot and to resolve common customer inquiries
    • Strong organizational and time management skills
    • Excellent verbal and written communication skills
    • Ability to use Microsoft excel or Google Sheets
    • Team player with a positive attitude
    • Experience with set-up, configuration, or administration of a of UCaaS, VoIP or SaaS product
    • Experience in supporting customers in a cloud computing or telephony environment#LI-AS18x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.View the Participant Poster in English - Espa--ol.View the Right to Work Poster in English - Espa--ol.We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include "Reasonable Accommodation" in the subject line)For European Job Applicants our Job Applicant Privacy Notice can be found here.

Keywords: 8x8, Minneapolis , Implementation Advisor II / Technical Troubleshooting, IT / Software / Systems , Minneapolis, Minnesota

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