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Field Technical Support Technicia - 23-06657

Company: Opptly
Location: Minneapolis
Posted on: November 19, 2023

Job Description:

Position Title: Field Tech SupportLocation: Minneapolis, MNPay Rate: $21/hour (+benefits)Duration: 12-month W2 ContractIndustry: Information Technology - -JOB SUMMARYAn Account Support Field Engineer will be responsible for resolving hardware and infrastructure (servers, storage, and network) issues using system analysis techniques and procedures in support of HPE customer data centers. -Responsibilities

  • Analyze, troubleshoot, and resolve issues within IT infrastructure including HPE & Multi-Vendor Enterprise systems, servers, storage, and networking.
  • Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting.
  • Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
  • Provide installation and or break/fix support including component replacement and hardware troubleshooting.
  • Able to proficiently perform data center support tasks with little guidance.
  • Demonstrate hands-on practical knowledge of systems and policies.
  • Operational management tasks include working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities. -Requirements
    • MUST BE A US CITIZEN, with a valid driver license, car insurance and mailing address.
    • Able to work with a pallet jack and data center server lifting tools. Must be able to lift to 40 lbs. and stand for extended periods of time without assistance.
    • Must be able to pass a background check.
    • Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
    • Requires good understanding of the general/technical aspects of the job.
    • Must be familiar with basic Microsoft Office products.
    • Must possess written and verbal communication skills.
    • Must be organized and able to document daily activities.
    • Ability to maintain successful communication and working relationships with management, peers, and customers at all levels.
    • Ability to work both solo and within a team structure.
    • Must be willing to work outside of standard business hours and weekends.
    • Open to travel for out of state projects. -Experience & Education
      • High School Diploma or GED equivalent.
      • A basic understanding of Storage theory, Server layout and Network concepts is a plus.
      • 1-3 years of technical experience is a plus.#CB

Keywords: Opptly, Minneapolis , Field Technical Support Technicia - 23-06657, IT / Software / Systems , Minneapolis, Minnesota

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