Field Service Manager - Minneapolis/St. Paul, MN area - Full Time

Company: Smarte Carte Inc.
Location: Minneapolis
Posted on: May 28, 2023

Job Description:

Field Service Manager - Minneapolis/St. Paul, MN area - Full Time Field Service Manager - Minneapolis/St. Paul, MN area Full-time
$22 / hourDaily local travel, included mileage reimbursementWeekends and nights required as neededBENEFITS
Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.

COMPANY BACKGROUND
Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, UK, Sweden and Singapore. Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint. BASIC FUNCTION
Smarte Carte Inc. is seeking a self-motivated individual for a full-time Field Service Manager position. Field Service Managers will work a defined schedule at locations within an assigned radius for Smarte Carte vending equipment. Duties will include, but are not limited to, P&L Management, performing monthly collections, repairing, cleaning and performing regular maintenance on equipment such as strollers, massage chairs, and locker systems. Daily local travel.
KEY RESPONSIBILITIES

• Overall responsibility for P&L, with the expectation to deliver excellent results vs. annual and strategic plans
• Develop and maintain strong relationships with key stakeholders
• Identify Key Performance Indicators with relation to maximizing flow-through within assigned route.
• Inspect and perform maintenance on all equipment, including; Carts, Cart Management Units, Strollers, Massage Chairs, and Locker Systems (where applicable).
• Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
• Complete and submit all necessary reports in an accurate and timely manner. -
• Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times.
• Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment.
• Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.
• Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
• Assist with the installation of new locations or the upgrade of existing locations.
• Other duties as assigned.
  
  EXPERIENCE
  • Minimum 2 years in a customer service role preferred
  • Minimum 2 years of field based product support experience (route) preferred
  • Possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis is preferred
  • Demonstrate strong business acumen as defined by a proven track record of success in an operational environment preferredEDUCATION
    • Technical degree or similar preferred
      
      CERTIFICATIONS/LICENSES
      • Ability to get airport badged required (consumer check)
      • Ability to get USPS badge required (background check, drug screen)
      • Driver License requiredPHYSICAL REQUIREMENTS
        • Lift 40 lbs. to waist height
        • Push/Pull 75-100 lbs.
        • Bend and stoop, walk and stand for long periods of time
        • Visual acuity/manual dexterity to perform mechanical and electrical repairsTravel Required Yes . Travel to multiple locations in and around the Minneapolis/St. Paul area QualificationsSkillsRequired Troubleshooting Intermediate Customer Service Advanced Time Management Advanced Intermediate Flexibility Intermediate Communication Intermediate Reporting Intermediate Advanced Advanced Computer Some Knowledge Preferred Scheduling Intermediate BehaviorsRequiredDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group MotivationsRequiredSelf-Starter: Inspired to perform without outside help EducationPreferredTechnical/other training or better.ExperienceRequired Basic understanding of electro/mechanical assembly, troubleshooting and repair 2 years: Customer Service Preferred2 years: Field based product support experience (route) preferred

Keywords: Smarte Carte Inc., Minneapolis , Field Service Manager - Minneapolis/St. Paul, MN area - Full Time, IT / Software / Systems , Minneapolis, Minnesota