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Senior Technical Service Specialist

Company: Eaton Cummins Automated Transmission Technologies
Location: Chanhassen
Posted on: June 25, 2022

Job Description:

Eaton's Fluid Filtration Division is currently seeking a Senior Technical Service Specialist to join our team. This position is based out of our Chanhassen, MN location. Position Overview: The purpose of this position is to provide technical and commercial sales project assistance supporting the external sales group and channel representatives and maintain product line responsibility and control for a specific product line. The position operates in a global business environment, dealing with diverse viewpoints and cultures. The focus is on process-driven continuous improvement Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours. In this function you will: Provide timely, effective and economical filter application recommendations and operational advice to customers and market channel partners to assist in meeting group sales goals and in assuring filter performance viability. Develop and produce professional proposal packages for systems sales to enable fast, accurate and comprehensive response to customer inquiries. Review commercial and technical requirements of proposals, advising customer of conflicts and make recommendations for changes. Elevate outstanding conflicts with potential order loss to management for review and further definition. Perform in-house and field training on filter sizing, pricing, application, and function to help in the development of market channels' filter system knowledge and image of permanent solutions providers. Assist Sales & Marketing and the Company's overall effectiveness and efficiency through active participation in individual or team project assignments. Continually looks for improvements in processes and procedures that will ultimately improve the quotation turn-around time and improve the quality of the quotation, with the goal of improving hit rate and generating more business. Keep job skills and market knowledge current through participation in field study, outside educational opportunities, and industry affiliations to provide maximum value to our customers, the Sales Group and the Company. Provide leadership to the engineering team to support the market development and sales teams sustain current and pursue new customers. Assist the Marketing Group on product brochures and literature as well as development of promotions and obtaining market information on primary product line. Work closely with Engineering on product modifications and becoming familiar with Pro-Launch to bringing new ideas and products to market. Responsible for setting prices for inclusion in the annual price book. Prepare quarterly reports on product line performance, including but not limited to average price/margin per product, historical performance results, trends in the marketplace, new product suggestions and strategic placement of product. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.QualificationsRequired (Basic) Qualifications: Bachelor's degree from an accredited institution. Minimum of two (2) years of technical service or hydraulic experience. Experience in a customer support role for technical products. No relocation benefit is being offered for this position. Only candidates that currently reside within 50 miles of the Chanhassen, MN facility will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation. Must be authorized to work in the United States without company sponsorship now or in the future. Preferred Qualifications: Minimum of two to four (2 to 4) years hydraulic and/or filtration experience Experience in technical specifications and calculations Basic understanding of technical terms and mechanical or chemical process. Commercial capabilities to cost custom engineered systems accurately and effectively so margins are understood during the sales process. What you'll get from us: We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) #LI-EW1

Keywords: Eaton Cummins Automated Transmission Technologies, Minneapolis , Senior Technical Service Specialist, IT / Software / Systems , Chanhassen, Minnesota

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