Field Service Technician
Company: Climate by Design International
Location: Faribault
Posted on: January 15, 2021
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Job Description:
Position Responsibilities: Prepare for on-site installation,
service and repairs by examining building layout, anticipating
difficulties, gathering materials, and coordinating on-site work
Travel to customer sites as required, insuring startups and/or
service occur promptly. (Travel to be limited to approximately 25%
overnight travel with a maximum of 50% in a months time.) Identify,
analyze, diagnose, and repair systems and products at customer's
location. Perform preventative maintenance, site surveys,
replacement, and modifications as needed. Keep current on all CDI
products concerning installation, operation, maintenance, service,
and repair. Keep abreast of changing technology in the industry and
attend training as necessary to achieve technical competency on all
CDI product lines. Manage customer related issues on assigned
projects to insure highest levels of customer satisfaction and meet
overall project or task objectives. Provide back-up telephone
support to customers technical needs when required. Conduct
customer satisfaction follow up calls. Expectations: Ability to
skillfully use: Power tools (electric and air), drill press, band
saw, hand tools, step ladder scaffolding, tape measure, design
prints. Test equipment; i.e., Voltmeter, Voltmeter, CO tester,
Manometer, Tachometer, Dielectric tester, and other testing
instruments as necessary. Ability to work with these materials:
Galvanized sheet metal (20-12 gauge), fasteners, miscellaneous
hardware, lumber, stretch wrap, plastic sheeting, fiberglass
insulation, and miscellaneous internal components (fan motor,
blower, vent glass, etc Ability to explain technical information in
common language. This includes responding to common inquiries or
complaints from customers; includes effective presentation of
information in one-on-one and small group situations to customers,
clients, and other employees. Willing to travel and work
independently in the field - willing to perform in a position that
requires overnight travel 25% of the time, and up to 50% at times.
Flexibility to work overtime/weekends as necessary. Positive
interpersonal skills and attitude - to handle customer relations
issues on the phone and in the field while installing or repairing
units.
Keywords: Climate by Design International, Minneapolis , Field Service Technician, IT / Software / Systems , Faribault, Minnesota
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