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Trainer

Company: Laureate Education, Inc.
Location: Minneapolis
Posted on: November 11, 2019

Job Description:

Laureate Education is seeking a Training Specialist for the Customer Excellence Training & Development Department. The Trainer will join a team of trainers and instructional designers reporting directly to the Senior Manager of Training. This position will be responsible for identifying short and long-term training needs in collaboration with key stakeholders, as well as developing and delivering face to face, blended, and e-Learning experiences to meet those needs. ESSENTIAL DUTIES AND RESPONSIBILITIES: In partnership with Training Manager and Department Leadership, determine training needs and solutions by meeting with product teams and other key stakeholders; listening to phone interactions with students and prospects; conferring with Department Managers; and performing needs analyses Build and deliver short/long-term training plans that are designed to meet business goals, including new student growth, increasing conversion rates, and improving retention rates. Develop and deliver blended learning programs to new hires and existing team members in coordination with subject matter experts, department leaders, and other Training & Development specialists surrounding the topics of Company, Institution, Product and Technical Knowledge as well as Selling skills and Soft skills Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure learning maximum effectiveness of training programs Utilize Kirkpatrick's 4 levels of knowledge measurement to assess and measure knowledge transfer. Review and coach employees on best practices. Provide feedback to managers As required, attend site leadership meetings to receive and provide needed updates and information, ensuring that all confidences are kept regarding information shared Participate in meetings, seminars, and training sessions to obtain useful information and integrate information into training program Utilize a learning management system to schedule classes and maintain training records Contact and schedule internal and external vendors for specialized training Ensure timely project completions through the utilization of project management skills Update personal job knowledge by participating in educational opportunities; increasing product/technical knowledge, increasing customer service skills, reading professional publications; maintaining personal networks; participating in professional organizations Handle all logistical arrangements, room set up, managing rosters, instructor scheduling, reporting on completion and sending reminders to participants Work closely with the Quality Assurance team to ensure consistency in process and practice among Customer Excellence Team Members. REQUIRED SKILLS Leadership/ability to take initiative with regard to work and challenges Presentation/Command Skills Creativity/Innovation Knowledge of Adult Learning Principles Problem-solving Skills Instructional Design Skills Ability to work in a fast and changing environment Organizational, communication skills and project management skills Ability to work independently as well as with others Knowledge of a Learning Management System (Preferred)EDUCATION and/or EXPERIENCE: Bachelor's Degree required Minimum 2-3 years customer service experience required Training experience minimum 1 year required Working knowledge of Microsoft Office (Word, Excel, Power Point) Working knowledge of Articulate products (Storyline, Rise, etc) preferred Willing and able to travel to different site locations (15%) SalesForce Training experience desiredEqual Employment OpportunityOur goal is to have a diverse workforce that is representative of our students and our communities. Laureate is an equal opportunity employer committed to hiring based upon merit. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform with or without reasonable accommodations. We do not discriminate on the basis of sex, race, color, religion, age, national origin, physical or mental disability, pregnancy, genetic information, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Keywords: Laureate Education, Inc., Minneapolis , Trainer, Human Resources , Minneapolis, Minnesota

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