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Customer Service Rep

Company: Cameron Craig Group
Location: Minneapolis
Posted on: February 15, 2019

Job Description:

Engineering Customer Service Representative

Basic Function

Under limited supervision, provide sales support to handle incoming sales and in-house orders. Duties & Responsibilities


  • Process sales orders within the SAP system.
  • Take the lead on setting up new customers.
  • Participate in daily customer service meetings.
  • Support/communicate with accounting on various tasks
  • Support/follow company policies and procedures
  • Generate and distribute acknowledgements to customers.
  • Track order status from receipt of Purchase Order to the delivery of the product.
  • Update customers, outside sales, and managers on delivery complications
  • Resolve billing issues.
  • Support inside/outside sales


    • Generate month end reports using SAP and Excel spreadsheets.
    • Assist project managers on projects as needed. Enter project data into the SAP project system, create invoices, and assist in developing the databook.
    • Other tasks and projects as needed to support the OGS department.
    • Understand and comply with all HSE, Compliance and other Company Policies.
    • Must know Quality Policy and comply with all requirements of the Quality System Manual, Operating and technical procedures and work instructions as it applies to the position.
    • Perform various other duties as assigned by the supervisor within the physical constraints of the job.
    • Manufacturing/Project-based experience.
    • Organizing shipping (Domestic/International)

      Required Skills

      • 4-year technical degree or equivalent. Bachelor's degree a plus.
      • Manufacturing/Project-based experience.
      • Good organizational, follow-up and time management skills.
      • Positive attitude with a desire to help the company improve.
      • Be familiar with SalesForce and Project Journal

        3+ years of customer service experience or equivalent education.

        Keywords: Cameron Craig Group, Minneapolis , Customer Service Rep, Hospitality & Tourism , Minneapolis, Minnesota

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