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Customer Service Representative

Company: Voya Financial
Location: Minneapolis
Posted on: February 15, 2018

Job Description:


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Profile Summary:



We are seeking a customer service representative to work in Voya's Downtown Minneapolis Customer Contact Center supporting customers with Life Insurance policies. Our ideal candidate is one that will have previous experience in a customer service role and preferably having worked in a contact center environment.



Profile Description:

  • Promptly responds to customer phone calls and inquiries. Provides information to participants about various features of specific plans and sends literature as requested.
  • Escalates more complex questions and records and verifies transactions requested by participants. Processes requests or forwards to appropriate parties.
  • May be asked to follow up with customers once their issue is resolved.
  • Participates in new product and services implementation. Contributes to process improvement through suggesting streamlining measures, processing changes, and new technologies.
  • Complies with all division policies and regulatory requirements.
  • Other duties as assigned.


    Knowledge & Experience:
    • 1-2 years of customer service in a call center or retail environment.
    • BA/BS preferred but not required
    • Provide professional, reliable and prompt service to customers, develop relationships with external and internal partners, as they effectively troubleshoot, prioritize, and multi-task.
    • Individual must be customer focused, self-motivated, and enjoy working in a busy call center environment.
    • Strong communication and organizational skills are necessary.
    • The successful candidate will need to maintain a business-driven mindset by placing the customer first and demonstrating a sense of urgency at all times.




      Critical Skills
      At Voya, we have identified the following critical skills which are key to success in our culture:
      • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
      • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
      • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
      • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
      • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.


        Learn more about Critical Skills.

        Keywords: Voya Financial, Minneapolis, Customer Service Representative, Hospitality & Tourism, Minneapolis, Minnesota

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