Customer Service - Customer Service Rep

Company: INSPYR Solutions
Location: Minneapolis
Posted on: May 28, 2023

Job Description:

HR Customer Service - Contract to Hire - Minneapolis, MN (hybrid)Location: Minneapolis, MN (on-site for training then hybrid)Duration: 3 months with the potential to convert to permanentCompensation: $18-$21/hr. W2Work Requirements: US Citizen, GC Holders or Authorized to Work in the USJob description:Looking for candidates that have customer service experience and a passion for helping people. Our role is to research and answer general HR questions via phone and chat. Seeking a Human Resources (HR) Employee Service Representative, who will provide general administration of Human Resources activities through timely request fulfillment within a service center environment assisting employees through calls and chats.Responsibilities: Responds to inquiries on administrative procedures and practices via multiple channels such as phone, HR employee portal, chat, or email. Utilizes HR case management system to document and escalate as needed following the appropriate processes. Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed. Research and resolve inquiries within defined service levels. Must be able to work on more than one issue simultaneously and prioritize the urgency of requests. Probes cases to determine the root cause of the issue or question to provide accurate resolution or diagnose appropriate escalation. Accurate document inquiries and answers were provided. Utilizes multiple online systems and data sources to perform research to ultimately resolve inquiries. Works independently on most routine tasks. Actively contributes to delivering, maintaining, and improving HR services, procedures, and processes to increase employee satisfaction, drive performance, and achieve results. Understands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base, and Case Management. Maintain a useful working knowledge of company policies, procedures, government regulations, and commonly accepted business ethics. Provides high-quality customer service by responding to telephone inquiries, customer requests, and problems. Researches and resolves problems and errors. Identifies products and services that meet customers' needs.Our benefits package includes: Comprehensive medical benefits Competitive pay, 401(k) Retirement planAbout INSPYR Solutions:TekPartners and Genuent are becoming INSPYR Solutions. As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.#IND-ITPDN-993d6107-4bf1-48f7-9817-b07fe8175af1

Keywords: INSPYR Solutions, Minneapolis , Customer Service - Customer Service Rep, Hospitality & Tourism , Minneapolis, Minnesota