Customer Service Representative - Rogers, MN

Company: CRH Americas Materials
Location: Rogers
Posted on: March 19, 2023

Job Description:

Job ID: - 478668Minnesota Paving and Materials, a CRH company has grown from four small, family local companies, to one, strong and leveraged leading supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services throughout the state of Minnesota and surrounding areas. With operations going back to 1861, we boast a remarkably long history of success in the Minnesota aggregate and asphalt industry.Position OverviewIt is the duty and responsibility of the Customer Service Representative to answer the phone promptly and pleasantly, take the customer's order in a detailed, timely, and professional manner, and to record accurate delivery and product information on that order. - The CSR will also promote "value-added" products and upon finishing the order will completely repeat the order back to the customer. Customer Service Representatives will also, be good problem solvers, and most importantly, foster lasting business relations with the customers.Key Responsibilities (Essential Duties and Functions)

• Answer the phone promptly with a pleasant and accommodating tone of voice.
• Always demonstrate a positive Can Do attitude.
• Take the customer orders in a detailed, timely and professional manner and record accurate delivery and product information on the order.
• Must be aware of special jobsite conditions that require specific trucks, spacing, slump requirements, etc. -
• Make every effort to accommodate the customers' requests or needs and negotiate acceptable delivery times.
• Promote and encourage the sale of value added products.
• Consistently deliver excellent customer service.
• Build rapport with customers and establish good working business relationships
• Regular and predictable attendance at assigned times is required. -
• Other duties as assigned.Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education/Experience
  • Minimum of a high school diploma or general education degree (GED) required. -
    • Valid state driver's license and satisfactory driving record is required.
    • Education and or experience in construction and concrete field preferred however not required.Work Requirements
      • Must be 18 years in age or older.
      • Must pass pre-employment physical, drug screen and criminal background check.
      • Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.
      • Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.
      • Must have the ability to work without close supervision.Knowledge/Skill Requirements
        • Knowledge of paving, construction, and ready mix business.
        • Effective verbal and written communication skills and an ability to work with management.
        • Demonstrated, effective skills in dealing with employees at all levels.
        • Ability to operate office equipment including, but not limited to: computers, copiers, ten key adding machine, printers, etc.
        • Proficiency in personal computers/word processing, spreadsheets/databases, and relevant software packages.
        • Ability to analyze issues independently.
        • Ability to perform under deadline pressure.
        • Ability to understand and follow complex verbal and written instructions.
        • Ability to meet attendance schedule with dependability and consistency.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
          • Able to stand, walk, use hands and fingers to manipulate objects, talk and hear.
          • Vision abilities (with correction) include close, distance, peripheral, depth, and the ability to adjust focus.
          • The employee is frequently required to sit and use hands.
          • The employee is occasionally required to stand and walk. -Work Environment
            • Standard office environment.
            • Tempo is fast-paced with deadlines.
            • The noise level in some areas of the work environment may be moderate.The statements included in this job description are not intended to be all-inclusive. - They represent typical elements and criteria necessary to successfully perform the job. - Other duties may be assigned as required. - Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.What CRH Offers You
              • Highly competitive base pay
              • Comprehensive medical, dental and disability benefits programs
              • Group retirement savings program
              • Health and wellness programs
              • A culture that values opportunity for growth, development, and internal promotionAbout CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Minnesota Paving and Materials, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this -. - -

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