Coffee Shop Barista

Company: Hy-Vee, Inc.
Location: Minneapolis
Posted on: September 24, 2022

Job Description:

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Barista

Department: Coffee Shop

FLSA: Non-Exempt

General Function:

As a Coffee Shop Barista, this position will be responsible for reviewing and filling customer orders for the day, handling food in a safe manner and ensuring the work area is always clean and neat. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism
  
  Reporting Relations:
  
  Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home; Food Service Director; Coffee Shop Department Manager
  
  Positions that Report to you: None
  
  Primary Duties and Responsibilities:
  
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • escorting them to the products they're looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
    • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
    • Takes customer orders at the counter.
    • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
    • Handles food in a safe manner and ensures the work area is always clean and neat.
    • Reviews the status and appearance of the food for freshness.
    • Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
    • Anticipates product needs for the department on a daily basis
    • Prepares and replenishes product as necessary.
    • Checks in product, puts product away, and may review invoices.
    • Runs the department registers and receives payment, makes change, etc., where applicable.
    • Removes trash in a timely manner.
    • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
    • Adheres to company policies and individual store guidelines.
    • Reports to work when scheduled and on time
      
      Secondary Duties and Responsibilities:
      
      • Washes dishes as necessary.
      • Orders product and supplies as necessary.
      • Prices products for customers as necessary.
      • Assists in other areas of store as needed.
      • Performs other job related duties and special projects as required.
        
        Knowledge, Skills, Abilities and Worker Characteristics:
        
        • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
        • Ability to do simple addition and subtraction; copying figures, counting and recording.
        • Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
          
          Education and Experience:
          
          Less than high school or equivalent experience and six months or less of similar or related work experience.
          
          Physical Requirements:
          
          • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
          • Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision.
          • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.
            
            Working Conditions:
            
            The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to noise, equipment movement hazards, cleaning chemicals/solvents, and possible electrical shock and temperature extremes.
            
            Equipment Used to Perform Job:
            
            Standard tools and equipment used in a coffee shop environment including disposal, trash compactor, dishwasher, register system, ice machines, pop machine, scales, and knives.
            
            Contacts:
            
            Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.
            
            Are you ready to smile, apply today.

Keywords: Hy-Vee, Inc., Minneapolis , Coffee Shop Barista, Hospitality & Tourism , Minneapolis, Minnesota