Remote Licensed P&C Customer Sales & Service Rep
Company: AAA-The Auto Club Group
Location: Minneapolis
Posted on: June 26, 2022
Job Description:
Job DescriptionRemote Licensed P&C Customer Sales & Service
Rep - The Auto Club GroupWhat you will do: (Primary Duties &
Responsibilities)The Auto Club Group is seeking prospective
Customer Sales & Service Representative who can generate new sales,
retain existing members, and grow ACG's overall book of business
through our multiple product offerings. You will be challenged to
drive new business with competitive products and help retain The
Auto Club Groups 60+ million membersIn This Position, You Will Have
The Opportunity To
- Provides a high level of customer-focused sales in a high
volume, fast paced call center environment, using PC, Internet and
ACD phone technology.
- Provides advanced technical and product information in response
to customer questions and/or problems in accordance with corporate
policies and procedures.
- Explains product features and MEEMIC*/Auto Club Group Insurance
Agency** service advantages to existing and potential customers for
the purpose of promoting and selling the various membership and/or
insurance products and services in order to achieve sales
production goals.
- Recognizes and promotes cross-sales opportunities within the
context of servicing a change to an existing customer's
policy.
- Provides price quotes on all insurance products which factor in
all applicable rules (underwriting, business, etc.) and discounts
in an effort to complete the sale.
- Rewrites and reinstates insurance policies according to
underwriting and business rules.
- Completes membership and/or insurance applications,
endorsements and change forms (e.g. address change, etc.) as
necessary.
- Accepts payments at point of sale.
- Makes outbound follow-up calls to customers in response to
questions or complaints.
- Corresponds with and responds to inquiries from sales
representatives, insureds, mortgage companies, and other sources
regarding ratings, premiums, billing problems and cancellations and
to obtain and verify payments and other types of information.
- Provides efficient processing of customer policies,
endorsements, and status and coverage changes.
- Assists agents in resolving technical and business related
issues.
- May assist other Customer Interaction Centers (e.g. Emergency
Road Service, Claims, Membership, Travel, etc.) in servicing
members and/or customers when necessary to ensure quality service
goals are met.
- Responds to telephone calls from customers and agents regarding
customer billing status, balance, due, etc.
- In accordance with established procedures, reviews policies
that are in a cancelled status and determines whether reinstatement
is an option.
- Determines monies due and processes reinstatement as
appropriate.
- Enters transactions and balances cash entries in order to input
changes into systems.
- Researches and adjusts account balances when
misapplication/overpayment of monies occurs and mails refund checks
as appropriate.
- Processes returned bank items, write off service fees,
extensions, etc. to correct balances and premium payment
records.
- Contacts sales agents to correct receipt-cash discrepancies as
needed. How You Will BenefitCustomer Sales & Service
Representatives will earn a competitive salary of $15.00 to $27.00
per hour with annual bonus potential based on performance and
commission.Excellent and comprehensive benefits packages are just
another reason to work for the Auto Club Group. Benefits include:
- 401k Match
- Medical
- Dental
- Vision
- PTO
- Paid Holidays
- Tuition Reimbursement QualificationsWe're looking for
candidates who: (Preferred/Required Qualifications)Education
- Possession of current Property, Casualty insurance sales
license for appropriate state.
- College level coursework, certification or equivalent (i.e.,
continuous learning).Experience In/with
- Customer service environment(s)
- Call center environment(s).
- Windows and non-windows based environments.
- Preparation of rate quotations
- Investigation and resolution of sales related
problems.Knowledge Of
- The Auto Club Group Insurance Agency products and services
- The Auto Club Group membership services and products.
- The Auto Club Group insurance product features.
- The Auto Club Group subsidiary products.
- Equity and group billing.Education
- Must attain all appropriate State Property & Casualty insurance
sales licenses within 30/60 days from the start of licensing
coursework.Experience In/with
- Providing a high level of customer-focused service
- Competently entering information on various screens using a PC
keyboard
- Navigating through a PC Windows environment, including
accessing information from multiple applications.
- Managing and navigating multiple sources of information and
applying as needed
- Performing monetary transactions (e.g., key entering data into
cash terminal, adjusting account balances, etc.)Knowledge And
Skills
- Successfully complete appropriate training relative to all
MEEMIC*/The Auto Club Group (TACG) products and services**
- Attain and maintain any Property, Casualty, Life and Health
insurance sales license for any MEEMIC*/ACGIA** member state as
appropriate
- Achieve insurance and membership sales goals and other
performance expectations as defined by management
- Work with minimal supervision
- Provide direct customer-oriented service in a call center
environment
- Work within a team environment
- Promote the sale of all MEEMIC*/ACGIA insurance and membership
products**
- Present complex information in a clear, concise manner
- Maintain accurate records
- Read, comprehend and communicate clearly and concisely in the
work environment and with the public (e.g., explain instructions,
rules and procedures)
- Willingness and ability to work extended/irregular hours to
include weekends/holidays.
- Strong written and oral communication skillsWhat It's Like To
Work For UsWe serve our members by making their satisfaction our
highest priority. We do what's right by sustaining an open, honest
and ethical work environment. We lead in everything we do by
offering best-in-class products, benefits and services. And we
value our employees by seeking the best talent, rewarding high
performance and holding ourselves accountable.All in all, we create
an inclusive and welcoming environment of diverse backgrounds,
experiences and viewpoints, realizing our differences make us
stronger.Who We AreThe Auto Club Group helps AAA Members enjoy
life's journey with peace of mind by providing innovative
solutions, advocacy and membership benefits wherever and whenever
they need them. We currently conduct business in 13 states in the
upper Midwest and the Southeast.The Auto Club Group has established
four long-term enterprise goals:
- Long-term, sustainable, profitable growth
- AAA Membership growth and renewal
- Operational excellence
- Become the "flagship club" of the AAA FederationImportant
NoteACG's Compensation philosophy is to provide a
market-competitive structure of fair, equitable and
performance-based pay to attract and retain excellent talent that
will enable ACG to meet its short and long-term goals. ACG utilizes
a geographic pay differential as part of the base salary
compensation program. Pay ranges outlined in this posting are based
on the various ranges within the geographic areas which ACG
operates. Salary at time of offer is determined based on these and
other factors as associated with the job and job level.The above
statements describe the principle and essential functions, but not
all functions that may be inherent in the job. This job requires
the ability to perform duties contained in the job description for
this position, including, but not limited to, the above
requirements. Reasonable accommodations will be made for otherwise
qualified applicants, as needed, to enable them to fulfil these
requirements.The Auto Club Group, and all of its affiliated
companies, is an equal opportunity/affirmative action employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, gender identity,
sexual orientation, national origin, disability or protected
veteran status.
Keywords: AAA-The Auto Club Group, Minneapolis , Remote Licensed P&C Customer Sales & Service Rep, Hospitality & Tourism , Minneapolis, Minnesota
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