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Customer Service Representative I

Company: CorTrust Bank
Location: Glencoe
Posted on: May 16, 2022

Job Description:

Job DescriptionCORTRUST BANKThe mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter.CorTrust Bank is seeking part-time (under 20 hours) Customer Service Representative at our Glencoe, MN location! As a CSR, incumbents will support CorTrust's mission and business objectives by providing prompt, efficient, and friendly service to customers in all interactions, including accurate cash handling. Ask deeper questions to understand customers' needs and make appropriate service and product suggestions. Adhere to all policies and procedures to mitigate risk as defined by the bank and management team. Daily duties for this position include:

  • Communicate professionally and courteously with clients and adhere to phone etiquette policies.
  • Understand and apply policy to accurately complete teller transactions such as cash and check deposits, check cashing, credit payments, savings bonds, wire transfers, and withdrawals.
  • Open new deposit accounts for personal and business customers and develop knowledge of Bank products and services to help customers choose the correct account to fit their unique needs.
  • Recognize the needs of customers to recommend and cross-sell additional Bank services and refer to business partners when possible
  • Demonstrate accurate cash handling and reporting.
  • Adhere to all CorTrust policies and handbooks and complete required training to ensure regulatory compliance.
  • Adapt well to changes in policy and procedures. Other duties, responsibilities and activities may change or be assigned at any time, with or without notice.Required skills & abilities:
    • Possesses combination of education and experience to perform primary duties and responsibilities of position.
    • Cash handling and knowledge of banking regulations and operations preferred, but not required.
    • Adapts easily to system, process, product, and service changes.
    • Ability to demonstrate organizational commitment through advocacy in the community, customer experience and co-worker relationships.
    • Ability to reason, problem solve and think critically.
    • Adept in use of personal diplomacy, influence, and fostering a culture of mutual respect.
    • Ability to understand and abide by the Bank's policies and handbooks. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: CorTrust Bank, Minneapolis , Customer Service Representative I, Hospitality & Tourism , Glencoe, Minnesota

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