Reservation Specialist

Company: Juut Midwest, Inc.
Location: Minneapolis
Posted on: May 16, 2022

Job Description:

RESERVATION SPECIALIST JOB DESCRIPTIONSUPERVISORReservation Room ManagerSUMMARYThe main responsibility of this position is to provide outstanding customer service to Juut clients and perform Reservation Room duties in accordance with Juut's performance and service standards. The Reservation Specialist will start out In Training, and as key tasks and responsibilities are mastered will move through Studio, Senior, and Master levels. Key accountabilities include accurately and efficiently managing reservation requests via phone, text, or email, ensuring positive, uplifting experiences for all clients, being a resource to clients and artists, and upholding Juut's Daymaker philosophy.Essential Duties and Responsibilities DAYMAKING

• Know, believe in, and follow through of Company purpose, mission, values, beliefs, and guiding principles.
• Be a passionate expert: always continue to learn, serve clients consistently, and always maintain integrity.
• Make a genuine connection - always be authentic, respectful, compassionate, and fully present.
• Inspire an encore: always go above and beyond to give each client an unforgettable experience and maintain enthusiasm and confidence.GUEST INTERACTION
  • Answer incoming client calls and texts, book appointments with proper artist or therapist through matchmaking, capture client data completely and accurately, offer add on appointments to meet client needs and introduce them to service offerings at Juut.
  • Manage client text conversations, ensuring a high level of satisfaction and accuracy; completeconversations that need assistance.
    • Ensure confirmations are sent to clients, via text, email, or phone call 5 days in advance.
    • Follow up with clients on the cancellation list to offer openings as they occur.
    • Make follow up calls/texts to new clients within 24 hours of their visit to Juut.KNOWLEDGE
      • Responsible for ongoing product, service, and artist knowledge, ability to answer product questions and make recommendations as a resource for the client.
      • Knowledge of artists at salon locations to include services provided, specialties, level etc.
      • Ability to reschedule and cancel appointments as requested.
      • Willingness and ability to problem solve when challenges arise.
      • Awareness of the importance of smart booking to maximize the number of client requests we can meet.FACILITIES
        • Monitor reservation room supplies and alert manager when items are needed.
        • Keep the shared workspace tidy and organized.
        • Additional duties as directed to support the success of the whole; info cap, new guest referral emails, community baskets, social media, contribution calls/texts etc.OTHER
          • Ability to work during opening and closing hours and weekends.
          • Attend all training, education, and meetings/huddles as required.
          • Assist with possible other duties as assigned.
          • Must remain professional at all times in demeanor, communication, and dress (including following proper dress code with professional looking hair and makeup). QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
            • Willingness to take initiative and seek out ways to go above and beyond for clients.
            • Outstanding customer service and communication skills, both verbal and written.
            • Ability to multi-task in a fast-paced environment.
            • Intermediate computer skills with a focus on accuracy in typing (grammar, spelling, speed, etc.)
            • Availability to work salon schedule - nights and weekends required.
            • Ability to interact in a positive and productive manner while fostering a team-based environment.
            • Willingness to serve as a conduit between the guests and the salon team in a professional and engaged manner.EDUCATION, TRAINING AND EXPERIENCE
              • Education: High School Diploma or equivalent.
              • Some exposure to hospitality, salon, or call center business preferred.PHYSICAL REQUIREMENTSWhile performing the duties of this job, the employee will be required to:
                • Walk, sit, bend and squat
                • Talk and hear
                • Grab, pull or bend items
                • Lift and/or carry up to 10 lbs.
                • View items at a close or distant range
                • Stand and sit for extended periods of timeWORKING CONDITIONS
                  • Call Center environment Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a position. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. This document does not create an employment contract, implied or otherwise, other than as "at will" relationship. PI176964821

Keywords: Juut Midwest, Inc., Minneapolis , Reservation Specialist, Hospitality & Tourism , Minneapolis, Minnesota