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Customer Service Specialist

Company: Emerson Electric Co.
Location: Shakopee
Posted on: November 23, 2021

Job Description:

If you are a Customer Service Specialist looking for an opportunity to grow, Emerson has an exciting opportunity for you! This role is based in our Shakopee, Minnesota location and is responsible for order administration including managing customer purchase orders, serving as primary customer order contact for assigned customers or accounts, and coordinating all order related activities. AS A CUSTOMER SERVICE SPECIALIST, YOU WILL: * Gain ability to review and understand customer contracts to identify and document all requirements as defined in the customer purchase order, buying agreement, change order, specifications, terms and conditions, and commercial requirements before acceptance * Proactively work to prevent order issues post-booking * Handle orders and transactions to meet customer requirements by utilizing appropriate lead time, order management tools, and subject matter experts * Provide a highly responsive service-oriented interface for both external and internal customers to ensure an efficient, acceptable, and high quality order experience for all parties involved * Initiate discussions with customers to meet or exceed expectations of timeliness and quality * Use time management / prioritization skills to proactively supervise orders and resolve issues throughout the lifecycle of the order * Assist traffic and shipping with smooth execution of the order from finished goods into the customer's hands * Seek out opportunities for process improvements * Maintain high levels of integrity and have strong relationship building skills * Execute timely resolution of customer invoice disputes REQUIRED EDUCATION, EXPERIENCE & SKILLS: * Education: Bachelor's degree in business or a related field is required * Experience: 0-2 years of experience * Legal authorization to work in the United States without sponsorship WHY EMERSON? Our Commitment to Our People Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership. Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us! Flexible and competitive benefits plans offer you the right options to meet your individual and family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave. Our Commitment to Diversity, Equity & Inclusion At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives - and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity, Equity & Inclusion at Emerson. Work Authorization Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

Keywords: Emerson Electric Co., Minneapolis , Customer Service Specialist, Hospitality & Tourism , Shakopee, Minnesota

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