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Customer Service - Healthcare Setting (KMGE32)

Company: Ultimate
Location: Minneapolis
Posted on: November 23, 2021

Job Description:

Customer Service /Health Care SettingThe Patient Collections Representative will serve as the initial point of contact for patients calling into the Patient Collections team's toll-free number. This role will be responsible for taking payments from patients and setting up payment plans, as well as responding to basic inquiries about patient billing and account status. We are looking for a candidate with excellent customer service skill that will utilize TLC with patients, making patients our friends vs hard core collections. This Patient Collections Representative will triage patient inquiries and route patients to the appropriate team member or other cross-functional team within the Company. A successful Patient Collections Representative will have excellent communications skills, a proactive approach, an ability to meet deadlines, eagerness to learn and develop skills, and a commitment to the patient experience. We are looking for someone with excellent frontline customer service skills that is able to work with patients. Willing to train on collections but medical background is a plus. Company Culture: Friendly , professional with excellent management and opportunity to growJob Duties/Description:

  • Proactively contact patients to resolve past due account balances
  • Answer calls received at the Patient Collections tool free phone number
  • Address straightforward patient inquiries regarding insurance claim status, account balance, and account resolution options
  • Process patient payments, set up payment plans, and discuss Patient Assistance Consideration eligibility
  • Update and maintain patient information related to patient billing and collections cycles
  • Effectively communicate patient issues and grievances through internal reporting system, and with cross-functional teams
  • Assist with testing, implementation, and troubleshooting of new processes
  • Perform all job duties while maintaining compliance with all appropriate regulatory requirements including SEC, IRS and HIPAA
  • Other duties as assignedPay Rate: 19.00-21.00Hours: 8:00-4:30 or 8:30-5:00 approx.Recruiter: Kim G. - Apply to this position or send me your resume kgorczynski@ultimatestaffing.com and then feel free to call me at my direct line 651-461-0183. Location: Minneapolis WFH options open for discussion MUST BE MN Resident. Requirements:
    • Associate degree or equivalent work experience
    • 1 or more years experience working with customers in a face-to-face or customer service environment in a health care setting
    • Experience with medical billing, coding, benefits, authorization and collections a plusKeywords: Customer Service, Healthcare Customer Service, Medical Claims, Medical Records, Insurance Claims Documentation, Insurance Portals, Patient Accounts, Claims Research, Data Entry, Claims Processing, Insurance Claims, Healthcare Collections, Medical Coding, Billing Claims, Denial, Appeals, and Collection Management, Medicare, Medical Collections and Collection Services, Medicaid, Hospital Collections, Collections Management, Medicare, Medical Billing, Customer Service, Medical Customer ServiceWe are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate, Minneapolis , Customer Service - Healthcare Setting (KMGE32), Hospitality & Tourism , Minneapolis, Minnesota

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