Pharmacy Technician
Company: Walgreens
Location: Wayzata
Posted on: January 15, 2021
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Job Description:
Job Objectives In accordance with state and federal regulations,
assists the pharmacist, under direct supervision, in the practice
of pharmacy. Assists the pharmacist in the performance of other
Pharmacy Department duties in accordance with Company policies and
procedures. Responsible for using pharmacy systems to obtain
patient and drug information and process prescriptions. If PTCB
certified, assists with and coaches pharmacy technicians in the
operation of pharmacy systems and cashiers in the operation of the
pharmacy cash registers. Models and delivers a distinctive and
delightful customer experience. Job Responsibilities/Tasks Customer
Experience Engages customers and patients by greeting them and
offering assistance with products and services. Resolves customer
issues and answers questions to ensure a positive customer
experience. Models and shares customer service best practices with
all team members to deliver a distinctive and delightful customer
experience, including interpersonal habits (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g.,
offering help proactively, identifying needs, servicing until
satisfied, etc.). Develops strong relationships with most valuable
customers. Operations Under the supervision by the pharmacist,
assist in the practice of pharmacy, in accordance with state,
federal, and company policy. Reviews and complies with the Walgreen
Co. Pharmacy Code of Conduct. Performs duties as assigned by
Pharmacy Manager, Staff Pharmacist and Store Manager including
utilizing pharmacy systems to enter patient and drug information,
ensuring information is entered correctly, filling prescriptions by
retrieving, counting and pouring pharmaceutical drugs, verifying
medicine is correct, and checking for possible interactions.
Assists pharmacists in scheduling and maintaining work flow.
Reports, immediately, prescription errors to pharmacist on duty and
adheres to Company policies and procedures in relation to pharmacy
errors and the Quality Improvement Program. Strictly adheres to the
Walgreen Co. policy regarding Good Faith Dispensing during all
applicable prescription dispensing activities. Responsible and
accountable for registering all related sales on assigned cash
register, collects and handles cash as required. Takes customer to
OTC aisle when possible to assist in locating products. Handles
telephone calls that do not require personal attention of the
pharmacist, including those to physicians. Processes (corrects and
resubmits) manual claims for third party program prescription
services in a timely and efficient manner, and performs other
clerical duties, as assigned by the Pharmacy Manager. Assists and
supports Pharmacy Department on inventory management activities,
such as, ordering, unpacking, checking and storing shipment of
pharmaceuticals. Maintains knowledge of Company asset protection
techniques, and files claims for warehouse overages (merchandise
received, but not billed), shortages (merchandise billed, but not
received), order errors or damaged goods involving Rx drugs. May
assist pharmacist in administering clinical services including the
collection and proper labeling of blood/urine samples from patients
and other clinical services as required; assists pharmacy staff in
coordination of clinical services, Walgreens healthcare clinics and
external providers. Assists Pharmacy Manager and Staff Pharmacist
in developing and maintaining good relationships with the local
medical community, including physicians, nurses, and other health
care providers, by medical provider detailing and outreach to
health groups, retirement homes, nursing homes, and other forums
for enhancing growth opportunities. Assists with exterior and
interior maintenance by ensuring the Pharmacy Department is stocked
with adequate supplies, clean, neat and orderly in condition and
appearance. Complies with all company policies and procedures;
maintains respectful relationships with coworkers. Completes
special assignments and other tasks as assigned. Training &
Personal Development Earns and maintains PTCB certification through
the designated PTCB training program and/or state required
certification/registration. Otherwise, earns PTCB certification as
condition of promotion to senior technician. Attends training and
completes PPLs requested by Manager and acquires continuing
education credits. Maintains knowledge and skill in healthcare and
pharmacy, including latest news and developments.
Keywords: Walgreens, Minneapolis , Pharmacy Technician, Hospitality & Tourism , Wayzata, Minnesota
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