MinneapolisRecruiter Since 2001
the smart solution for Minneapolis jobs

Customer Service Supervisor

Company: UCare Minnesota
Location: Minneapolis
Posted on: September 17, 2020

Job Description:

ABOUT UCAREUCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.WORKING AT UCAREWorking at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 11 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.CUSTOMER SERVICE SUPERVISORPosition DescriptionThis position is responsible to hire, supervise, mentor and coach a team of Customer Services Representatives. Ensure proper training is received and provide timely feedback of staff performance. Manage team to meet departmental service levels and contractual obligations. Complete monthly reporting duties.* Recruit, interview and select new staff.* Monitor, develop and coach members of the team including maintaining the daily schedules and work flow. Drive performance by providing consistent feedback on performance in a timely manner. Conduct monthly one-on-one's with Customer Services Representatives.* Partner with appropriate UCare Leaders to resolve cross-functional issues and ensure consistency across team as appropriate.* Ensure adherence to all departmental and contractual obligations, including service levels. Complete a monthly report of department activities, issues and accomplishments. Participate in call center benchmarking, best practice and forecasting efforts. Ensure timely completion of department plan activities.* Support CSI and associated work instruction consistent with the goals and objectives of the department. Review and update procedures as appropriate. Communicate changes in procedures to staff in a timely manner.* Maintain an operational knowledge of all computer and telephone systems. Assist in the assessment and resolution of computer system issues.* Assist with the development of staff goals and performance measurements.* Effectively and appropriately communicate issues and trends to UCare Leaders.* In collaboration with the Customer Services Training Coordinator, ensure that training for the Customer Services team is developed, presented and evaluated.* Assist the Customer Services Manager(s) with the facilitation of department meetings (including development of the agenda, presentation of information).* Participate in designated cross department work groups.* Other duties, as assigned.EducationAssociate or Bachelor's degree in business, healthcare or leadership preferred. Demonstrated experience may be considered in lieu of degree.Required ExperienceOne year supervisory or leadership experience in customer service or operations environment. Two years customer service experience in a call center environment. Demonstrated ability to develop and motivate employees to reach individual and team goals. Strong working knowledge of call center environment and tools.Preferred ExperienceExperience with coaching, quality monitoring, training, and workforce management methodologies in a contact center environment. Knowledge of health insurance industry and regulatory requirements. Working knowledge of Medicaid, Medicare, and Commercial Markets.THE UCARE DIFFERENCEThe UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

Keywords: UCare Minnesota, Minneapolis , Customer Service Supervisor, Hospitality & Tourism , Minneapolis, Minnesota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Delivery Driver
Description: Job Description: 10 10 Shipt is a same-day delivery service that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and (more...)
Company: Shipt
Location: Chanhassen
Posted on: 09/22/2020

Delivery Driver
Description: Job Description: 10 10 Shipt is a same-day delivery service that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and (more...)
Company: Shipt
Location: Rosemount
Posted on: 09/22/2020

Grocery Delivery Driver
Description: Job Description: 10 10 Shipt is a same-day delivery service that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and (more...)
Company: Shipt
Location: Forest Lake
Posted on: 09/22/2020


Grocery shopper and delivery driver - Earn extra cash
Description: Job Description: 10 10 Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time (more...)
Company: Shipt
Location: Minneapolis
Posted on: 09/22/2020

Grocery shopper and delivery driver - Earn extra cash
Description: Job Description: 10 10 Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time (more...)
Company: Shipt
Location: South Saint Paul
Posted on: 09/22/2020

Shopper and Delivery Driver (flexible schedule)
Description: Job Description: 10 10 Help people get what they need while earning extra income. Shipt is a marketplace that provides fresh produce, household essentials, and more from trusted local stores. There (more...)
Company: Shipt
Location: Rockford
Posted on: 09/22/2020

district manager
Description: Now Brewing Future Leaders tobeapartner As a District Manager you enjoy the journey of developing extraordinary Store Managers, creating great customer experiences, impacting growth across Starbucks (more...)
Company: Starbucks
Location: Minneapolis
Posted on: 09/22/2020

Delivery Driver - Groceries
Description: Job Description: 10 10 Shipt is a same-day delivery service that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and (more...)
Company: Shipt
Location: Excelsior
Posted on: 09/22/2020

Shipt Shopper & delivery driver - Start earning now
Description: Job Description: 10 10 Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time (more...)
Company: Shipt
Location: Bayport
Posted on: 09/22/2020

Delivery Driver - Groceries
Description: Job Description: 10 10 Shipt is a same-day delivery service that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and (more...)
Company: Shipt
Location: South Saint Paul
Posted on: 09/22/2020

Log In or Create An Account

Get the latest Minnesota jobs by following @recnetMN on Twitter!

Minneapolis RSS job feeds