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Minneapolis Healthcare Lead

Company: Protiviti
Location: Minneapolis
Posted on: June 16, 2019

Job Description:

At Protiviti, we believe that a career is about more than just working, providing deliverables, and being compensated for your efforts. A Protiviti Career is about opportunities to lead, learn, grow, and make a difference.

We strive to recruit and hire the best talent. But it doesn't stop there. Once you join us, we build your career through exceptional work experiences, a culture focused on learning and development, and a commitment to the things that matter to you.

Are you inspired to make a difference?

You've come to the right place.





Client Responsibilities:

The Healthcare Lead is responsible for ensuring client satisfaction meets or exceeds performance measures for client service. The Healthcare Lead also maintains primary responsibility for developing healthcare business (primarily for delivery segments such as physicians, hospitals, etc.), focusing on growing healthcare operations within the Minneapolis market, and potentially expanding our revenue cycle Management capabilities nationally. This includes managing existing client relationships, and ensuring that Protiviti is positioned to deliver on all their needs within the designated area of expertise. The Healthcare Lead is also responsible for continually bringing new clients to the organization, the profitability of client related work, and managing the risk to the firm's business on all existing engagements and in new business development.

People Responsibilities:

The Healthcare Lead takes a key role in the development of our people by mentoring and further developing the careers of our Healthcare management team and Senior and Experienced Consultants, by leading efforts to bring talented healthcare resources into the organization, and by playing a role in ensuring adequate resources are provided for the development of Protiviti's people, including appropriate training, job experience, etc. The Healthcare Lead is comfortable working with other business leaders, and is respected within the broader business community. The Healthcare Lead is looked to for advice and set an example as ethical leaders driven by integrity and respect.


Business Development:

  • Achieve or exceed revenue targets and sales goals
  • Collaborate with the Global HCLS Industry Lead, Central Region HCLS Lead, Global Business Performance Improvement Lead, Central Region Geography Lead, and Minneapolis Office Lead to develop and execute both short and long-term market development strategies
  • Market the Protiviti brand
  • Build and foster the cross-selling and delivery relationship with Robert Half International (parent company)

    Client Service Delivery:

    • Maintain responsibility for the quality of healthcare services provided across a variety of solutions, including Business Performance Improvement and Internal and IT Audit services
    • Maintain risk/reward balance on all engagements to ensure the highest profitability at the lowest risk

      Professional Competence and Development:

      • Enhance healthcare skills, with particular focus on healthcare operations OR revenue cycle transformation, through development of new competencies and knowledge
      • Be active in the marketplace and speaking/participating at local and national events to foster exposure
      • Assisting with the development of thought leadership
      • Staying abreast of regulatory changes impacting the healthcare industry as a whole
      • Provide leadership in civic and community opportunities

        Teamwork and People Management:

        • Foster an environment of mutual respect and teamwork by all personnel in geography to allow for creative expression and contribution
        • Collaborate effectively with solution leaders, office leads, and regional healthcare leads to target and pursue opportunities in the market
        • Recruit and retain top talent within the Minneapolis market, and other markets as healthcare revenues and market share continues to expand
        • Mentor, develop and assess performance of key healthcare personnel
        • Efficiently deploy all resources housed in the Minneapolis healthcare practice
        • Hold local or regional healthcare team and management meetings


          • Bachelor's degree in relevant discipline. MBA or MHA is a plus.
          • 12+ years in related field, preferably with a strong professional services background in healthcare consulting, revenue cycle, internal audit or related services.
          • Executive presence and reputation in the marketplace as evidenced by leadership roles in professional organizations (industry visibility through conferences, trade associations, etc., such as HFMA, HCCA, AHIA, AHLA, etc.) and extent of market contacts.
          • Related professional and industry certifications are a plus.


            • Experience managing engagement teams and providing leadership in the assessment, design, and management of healthcare process improvement, compliance or revenue cycle transformation services.
            • Ability to use knowledge of the current healthcare environment and industry trends to identify the engagement and client service issues and communicate this information to the engagement team and client management through written correspondence and verbal presentations.
            • Knowledge of key healthcare provider/delivery-side processes (e.g., revenue cycle operations, regulatory compliance, healthcare application specific technologies, acute vs post-acute settings, physician organizations, hospitals, etc.)


              • Excellent team collaboration, communication and teaming skills
              • Demonstrated integrity within a professional environment
              • Proven ability to build and grow strong professional relationships both internally and with clients
              • Proven experience in client management and practice development
              • Demonstrated advanced written, verbal communication and interpersonal skills
              • Must be able to handle highly confidential information in a strictly professional manner
              • Must be able to maintain professional demeanor at all times
              • Ability to travel and work nonstandard hours

                Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.For all US & Canada Postings: You may submit your application materials online or call 1.888.556.7420 for additional ways to apply. Protiviti is an Equal Opportunity Employer. M/F/Disability/VeteranJOB LOCATIONMN MINNEAPOLIS

Keywords: Protiviti, Minneapolis , Minneapolis Healthcare Lead, Healthcare , Minneapolis, Minnesota

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