Lead Case Manager

Company: Phoenix Service Corporation
Location: Saint Paul
Posted on: February 27, 2026

Job Description:

Job Description Job Description POSITION PURPOSE: The Lead Case Manager is primarily responsible for coordination of services for vulnerable individuals and assisting them in navigating complex service delivery systems. The Lead Case Manager assists persons in gaining access to needed social, medical, educational, and other supports and services. The Case Manager Specialist works on behalf of the person to identify their unique needs and to minimize the impact of the disability on the person's life while assuring continuity of services and support for the person. In addition to these duties, the Lead Case Manager also provides training and shadowing to new Case Managers, ongoing consultation for Case Managers, coordination of continued education materials and opportunities to the Case Management team, oversight to ensure compliance with DHS and county training requirements and other potential duties and assigned. NATURE AND SCOPE: The Lead Case Manager reports to their Case Management Supervisor and the Director of Community Services who reports to the Executive Vice President who reports to the President. The Case Manager Specialist is responsible for a variety of individual tasks, which require knowledge of disabilities and related conditions. Excellent interpersonal relationship and leadership skills are required. The job requires frequent contacts with clients, families, guardians, service providers, legal representatives, and other members of the interdisciplinary team to coordinate services for vulnerable individuals and assisting them in navigating the complex service delivery systems. The job requires frequent contact with Case Managers including active mentoring, correction of work, and verifying that internal processes/guides are accurate. The work environment requires frequent walking, standing, and sitting. A valid driver's license and ability to drive is required. The Lead Case Manager participates in frequent phone, desk work and computer work. This is a non-exempt position. Essential Functions of the Job- Lead Case Manager · Assists clients in locating and gaining access to necessary services as well as medical, social, educational, or other needed services regardless of the funding source. · Ensures informed choice for all individuals. · Coordinates person centered plan of care using person centered principles that balances what is important to a person with what is important for a person based on their needs and preferences. · Monitors services so the client's health and safety are assured. · Conducts face to face visits every six (6) months or as needed. · Assists in the identification of potential service providers and plans for/arranges services and informs county waiver contact of proposed waiver services to be authorized, for entry into MMIS. · Responds to all Minnesota Adult Abuse Reporting Center (MAARC) reports in a timely manner of receipt of report, documenting all responses and available for review upon request. · Sits and writes and/or types frequently to prepare reports, forms, or information related to overall plan of care. · Functions as a role model, and communicates effectively with clients, families, co-workers, and outside agencies, verbally and in written format; listens accurately and responds appropriately. · Ability to work with clients with a variety of cultural, medical, psychiatric, and physical needs. · Displays positive, supportive, and cooperative conduct. Maintains and fosters cordial relationships and optimal communication. · Adheres to and maintains knowledge of various rules, regulations, and state and county policies regarding the CADI, DD and BI waiver programs, Rule 185 Targeted Case Management; adheres to all policies and procedures/rules and regulations of Phoenix Service Corporation and its governing agencies. · Completes all necessary documentation. Develops systems that provide continual improvement in quality services. · Monitors and responds to emergencies according to established policies and guidelines; maintains an injury free workplace by identifying and reporting unsafe working conditions. · Participates in on-going education in topics regarding disability case management services; attends and completes all annual in-service requirements. · Identifies and responds to client needs in emotional and social areas, however, intervention in these areas does not fall within the meaning of psychotherapy. · Provides onboarding training and shadowing to new Case Managers. · Assist with reviewing internal case management audits and following up with Case Managers to ensure corrections are made. · Provides active consultation for Case Managers as needed. · Assist with editing/creating case management training guides to ensure onboarding and reference materials maintain up to date. · Assists in creating training agendas and setting up speakers for case management meetings. · Monitor training tracking, making sure Case Managers are on track to meet DHS requirements. · Assists to forward training from the counties, sending out to Case Managers with instructions on how to register. · Other misc. tasks as assigned. QUALIFICATIONS: · Public Health Nurse, Registered Nurse or Graduate of an accredited four-year college with a major in social work, psychology, sociology, or a closely related field; OR a graduate of an accredited four-year college with a major in any field and one year experience as a social worker in a public or private social service agency · Excellent communication and interpersonal skills · Excellent problem solving and organizational skills. · Telephone, computer, and communication skills · Ability to read, write and speak the English Language to adequately interact and respond to the individuals and meet their service needs. · Ability to use a computer for required documentation, communication, and time log purposes. · Ability to see and hear adequately to respond to emergency situations according to established Phoenix Service Corporation policies and procedures. · Ability to travel to meet with clients and attend meetings, and if driving, holds a valid drivers license and maintains a safe driving record. · Ability to sit, stand, reach, and bend. REQUIREMENTS: This position requires each employee to work from the office during their first three months of employment. At that time, their supervisor will evaluate if the individual can move into a hybrid/remote position if that is what they choose.

Keywords: Phoenix Service Corporation, Minneapolis , Lead Case Manager, Healthcare , Saint Paul, Minnesota