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Support Specialist Clinical Informaticist EHR-HIT

Company: HealthEast Care System
Location: Minneapolis
Posted on: March 20, 2023

Job Description:

Fairview Health Services is hiring an EHR/HIT Support Specialist, Clinical Informaticist! The Support Specialist is knowledgeable in the use of the electronic health record (EHR) and health information technology (HIT) applied to clinical care and health care business operations. They use informatics concepts, methods, and tools to promote safe, effective, and efficient use of technologies through their focus on end user support linking clinical practice, technology, and information management to improve patient care. -
This role functions as an on-demand resource for daily operational issues with EHR/HIT and provides virtual and on-site EHR/HIT support to a broad population of users. They give instruction, communicates clearly through both verbal and written methods, and efficiently solves issues on the fly. They build and handle relationships and perform rounding and go live/implementation support to ensure adoption and ongoing optimization of EHR/HIT use by clinicians, staff, and leaders.
This is a hybrid position, primarily work from home with ability to work from our Metro-based corporate and clinical sites. Are you interested in benefits? We offer medical, dental, and vision coverage along with PTO and 403B! Join M Health Fairview, where we're driven to heal, discover, and educate for longer, healthier lives.

  • Apply broad knowledge of healthcare processes to handle and communicate data, information, knowledge, and wisdom in clinical practice and operations while remaining passionate about the interaction of people, processes, and technology for the complete and optimal delivery of information needed for efficient, high quality and safe patient care.
  • Adept in PDSA (Plan Do Study Act) methods and serving as change agents. Employ PDSA and continuous improvement tools to improve usability through observation and participation in user acceptance testing.
  • Exhibit good communication and relationship management. Team with informatics, IT, and operational colleagues to assess, plan, and evaluate changes to systems and identify the impact to clinical workflows; work closely with Tier I and Tier II support teams to answer end user questions.
  • Staff the EHR/HIT End User Support chat during hours of operation; support tier 2 on-call rotation 24*7 365 days a year supporting end user how-to questions; handle and resolve incidents as assigned; prepare users for and support scheduled and unscheduled downtime events, including upgrades and releases.
  • Acquire & maintain knowledge across multiple service lines, domains, care settings, Epic modules, and environments. Demonstrate detailed understanding of foundational clinical and business workflows across operational areas.
  • Ability to travel to/from M Health Fairview locations for site visits, rounding, and other activities related to the role. Responsible for working on-call shifts as scheduled.


    • Bachelor's Degree in health care or related field from an accredited program, informatics degree or combination of education and experience.


      • A minimum of 1 year clinical healthcare experience and/or 1 year informatics-related experience working in a health system directly with end users.
      • Customer service experience.
      • Understand clinical workflows and operations, with a working knowledge of computer systems and systems life cycle.
      • Demonstrates accountability for tasks and completes work assignments on time; multitasks and prioritizes to improve efficiency.
      • Available to work scheduled on call rotations.
      • Access to reliable transportation.


        • Masters or Doctoral level degree in nursing, informatics, or operational leadership


          • Epic EHR use, implementations, upgrades, and/or build


            • Current Epic certification(s) and/or credential(s)
            • Industry-level certifications such as AACN, HIMSS, Lean, etc.

              Additional Requirements:

              • Acquire and/or maintain Epic certification/credentialing as identified by manager/director within 6 months of start date.

Keywords: HealthEast Care System, Minneapolis , Support Specialist Clinical Informaticist EHR-HIT, Healthcare , Minneapolis, Minnesota

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