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Customer Success Intern - Players Health

Company: Player's Health
Location: Minneapolis
Posted on: May 16, 2022

Job Description:

Job DescriptionSalary: About Players HealthAt Players Health, we are on a mission to create the safest and most accessible environment for an athlete to play the sports that they love. This is not only our mission, but also our promise to sports. A promise we will not break. There are over 50 million youth athletes playing sports in the US and they are counting on us to ensure that the environment that they are coming into not only accepts them for who they are, but fills them with encouragement, love, inspiration, and so much more. Players Health is a VC backed, mission-driven, sports technology platform providing digital risk management services, reporting tools and insurance products to sports organizations to comply with the changing athletic environment and responsibilities.Our Core ValuesWe cannot achieve our mission without having a strong culture. We believe that at the core of a strong culture is a shared set of values. The values that we hold true and look for our employees to embrace are as follows:

  • Mission Driven: Our mission always comes first. If we stay on mission as an organization then we believe we will be successful in our professional and personal lives.
  • Humility: We approach our challenges and our work with a sense of purpose and humility. We can only succeed if we are willing to learn and adapt to the situation with a humble attitude.
  • Collaborative: We are part of a team. No one person at Players Health can succeed on their own and therefore we must work and build together.
  • Hard Work: We put in the hard work. Both professionally and personally. We aim to bring the best of who we are every single day.
  • High Integrity: We uphold the highest standards of integrity in all of our actions within our industry. Our integrity should never be compromised or come into question.Players Health Internship ProgramPlayers Health has an unpaid internship opportunity and is looking for qualified candidates to join our team. You will have the opportunity to be on the ground floor of a budding start-up company. We are looking for detail-oriented people with excellent communication skills and a diverse skill-set willing to work between 15-40 hours per week for approximately 12 weeks. This is an unpaid summer internship providing a rich experience in startup marketing operations.The successful candidate will thrive in an independent environment, with the ability to maintain tight communication with a team of both local and remote co-workers, as well as their supervisor. An ideal intern is a creative, idea-driven individual looking to kick-start their career with this rewarding position at a new and innovative sports technology company.Customer Success Intern Role & Learnings:
    • Develop Help Center Resources and Customer Service Resources
    • Assist with creating metrics and reports that directly outline current customer support metrics, KPIs, and strategy
    • Merging Sales Data to Customer Data
    • Developing Net Promoter Score and Surveys for client feedback
    • Project Workflow for Onboarding
    • Strong Communication and Data Skills
    • Creating Risk Services Application DemosMinimum Requirements:
      • Must be a current student
      • Must submit resume through Players Health application online
      • Must be 18 years or older
      • Have a computer and reliable Wi-Fi connectionDesired Characteristics:
        • Strong communication skills;
        • Tremendously organized with outstanding time management skills;
        • Desire to make an impact at a growing company;
        • A willingness to push your limits and grow as an individual;
        • Strong critical thinking skills;
        • Candidates pursuing a degree in communications, sales, business, marketing, technology or a related field are preferredPlayers Health is committed to building a diverse and inclusive work environment. We are proud to be an equal opportunity employer and welcome all applicants regardless of race, color, religion, creed, gender, sexual orientation, marital status, gender identity, national origin or ancestry, age, citizenship, disability, pregnancy, veteran status, or any other basis protected by applicable law.

Keywords: Player's Health, Minneapolis , Customer Success Intern - Players Health, Healthcare , Minneapolis, Minnesota

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