Clinic Patient Access Lead

Company: Allina Health Systems
Location: Minneapolis
Posted on: November 22, 2021

Job Description:

Date Posted:October 27, 2021Department:62689900 Edina Family 531 VernonShift:Day (United States of America)Hours Per Week:40Union Contract:Non-UnionWeekend Rotation:NoneJob Summary:Provides advanced scheduling support and coordination of appointments for patients. Services as a liaison for patients, families, providers and staff regarding billing and service questions.Job Description:Principle Responsibilities Provides advanced scheduling support and coordination of appointments. Schedules all appointments for services in or outside of the system preferably in person. Coordinates other services needed, medical records and other pertinent information including patient education materials. Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions. Facilitates requests for billing related items such as price estimates or itemized statements. Processes all incoming calls and correspondence regarding billing issues and service questions. Provides first resolution regarding patient complaints. Identifies and submits resolution for patient or client issues, directs calls to appropriate department for resolution. Assists with patient account adjustments such as updating patient demographics and insurance information. Responds to billing and quality of care issues, complaints, or concerns. Documents all contacts with patients or clients as needed. May complete prior authorization, referrals, complex specialty scheduling and manage work queues. Other duties as assigned.Job Requirements High School or GED required and Associate's or Vocational degree preferred 2 to 5 years of experience in a Clinic Office Specialist role required or 5 to 7 years of experience as a medical receptionist or customer service position required and 2 to 5 years of basic medical terminology experience required and Less than 2 years of previous scheduling experience in an electronic medical record preferred Medical reception or equivalent program preferredLeadership Capabilities See the Big Picture: Know where we are going as an organization. Use sound judgement and critical thinking to make good decisions that support our mission. I know where Allina is going and how my role fits into this picture I capture important lessons and share them to foster innovation I am good at anticipating the implications of my decisions I understand and apply the disciplines of continuous improvement Inspire Greatness: Inspire others by connecting their purpose to the broader mission. Lead others through change and celebrate success. I help my team connect to the broader mission I see and fulfill my role in motivating the team around me I celebrate success and help my partners see what is possible with change I call out and address unexpected roadblocks or problems Foster Learning and Growth: Role model growth, ongoing development and self-care. Empower, coach and encourage others to be at their best selves. I role-model self-care and ongoing development I share my knowledge and coach others to foster growth and success I demonstrate enthusiasm for learning I candidly advocate for the resources I need I support my colleagues in their development and growth Deliver Excellence: Set and align clear goals, measure results, and continually improve safety, quality, experience, and innovation. I take ownership of outcomes and fulfillment of goals I facilitate adjustments to assure positive results I work with a sense of urgency, concern and determination I use well-grounded approaches to create sustainable solutions repeatedly I engage and foster improvements to impact safety, quality, and efficiency Succeed Together:Connect with others authentically. Recognize the value of each individual and seek diverse points of view. Collaborate to succeed together. I consider how decisions might impact my colleagues I am generous in my commitment to supporting the needs of my partners I respect others' opinions, praise good work and encourage all team members to be involved I seek common ground and work to create mutually beneficial outcomesFunctional Competencies Communication Skills: Advanced communication skills involving complicated topics. Analytical Thinking: Diagnoses issues using a systematic and methodical approach. Problem Solving: Arrives at a conclusion based on previous experiences and good judgment.Physical DemandsSedentary:Lifting weight Up to 10 lbs. occasionally, negligible weight frequentlyAdditional Job Description:

Keywords: Allina Health Systems, Minneapolis , Clinic Patient Access Lead, Healthcare , Minneapolis, Minnesota