MinneapolisRecruiter
the smart solution for Minneapolis jobs

Virtual Customer Service Manager-French Bilingual

Company: Mommy Jobs Online
Location: Minneapolis
Posted on: January 15, 2019

Job Description:

Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team! Mommy Jobs Online (mommyjobsonline.com) is looking for the right candidate that has experience developing leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues. The ideal candidate has experience leading virtual teams and demonstrates the ability to roll up his/her sleeves to help customers and deliver results. Job Duties: Manages a team of 12- 18 virtual consultants at varying skill levels Supervises Sales and Service Consultants answering calls and/or emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, and any other issues that may arise from the order fulfillment process Helps consultants meet customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities Coaches and develops agents in soft skills and service techniques in order to deliver key results and build a high performing team Makes recommendations and / or takes corrective action to manage performance, including disciplinary action and termination as necessary. Works closely with Human Resources and Senior Leadership to address and resolve employee issues Effectively interviews and recommends candidates for hire Analyzes trends based on historical data to close performance gaps Reviews time off requests as appropriate to match staffing level requirements Conducts quality assurance (call monitoring) reviews Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution Provides back-up support by taking calls during staffing shortages, high volume activity or as needed Performs other job-related duties as assigned by the Company and/or director or manager Qualifications: 3+ years leadership experience 1+ years leading a virtual team College degree preferred or equivalent job related experience Excellent problem solver with a proven track record of driving results A competitive spirit and drive to succeed Outstanding oral and written communication skills Proven ability to close performance gaps Proven ability to multi-task Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment Flexible schedule Essential Job Functions: Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer Ability to use a computer keyboard and computer screen Ability to maintain the required internet speed. Ability to use a telephone headset and telephone system Ability to handle stressful customer interactions via telephone and email Ability to perform all above-mentioned duties with or without accommodation Pay: $18.00 per hour To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLROXANNA when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Minneapolis , Virtual Customer Service Manager-French Bilingual, Executive , Minneapolis, Minnesota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Registered Nurse (RN) Case Manager (Home Care)
Description: Ecumen Home Care-Owatonna seeks a Registered Nurse Case Manager to join its team. Ecumen Home Care-Owatonna provides in-home and community based services in the Owatonna area. Ecumen creates home for (more...)
Company: Ecumen
Location: Owatonna
Posted on: 01/20/2019

Outside Sales/Route Sales Manager - Full Training - Saint Paul
Description: Build a Great Career and a Great Life. br br Feel the freedom independence of managing your own protected route selling our National brands. Join our team today as an Outside Sales/Route Sales (more...)
Company: Mac Tools
Location: Saint Paul
Posted on: 01/20/2019

11B Infantryman - Management Training
Description: 11B Infantryman - Management Training br br Job ID: 1059782 br br Job Views: 18 br br Location: RIVER FALLS, Wisconsin, United States br br ZIP Code: 54022 br br Job Category: Infantry (more...)
Company: Army National Guard
Location: River Falls
Posted on: 01/20/2019


Plant Manager - Minneapolis
Description: Plant Manager br br Home br Employment br Plant Manager br br Beautiful
Company: Pilgrim Dry Cleaners
Location: Minneapolis
Posted on: 01/20/2019

Water Restoration Manager
Description: US-MN-MinneapolisOverview br br Roto-Rooter is the name that home owners and businesses have turned to for over 80 years for their plumbing and drain cleaning troubles. Our newest division, water (more...)
Company: Roto-Rooter Services Company
Location: Minneapolis
Posted on: 01/20/2019

Sales Manager
Description: US-MN-MinneapolisOverviewRoto-Rooter, America's premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our 80-year (more...)
Company: Roto-Rooter Services Company
Location: Minneapolis
Posted on: 01/20/2019

Product Manager
Description: Are you an experienced Product Manager excited by the prospect of defining the future of how things are made If so, then Stratasys has a great opportunity for you We're currently looking for individuals (more...)
Company: Stratasys
Location: Eden Prairie
Posted on: 01/20/2019

Financial Consultant Program - Relationship Manager - Oakdale, MN
Description: We believe as a Relationship Manager, you will be facilitating relationships with Fidelity's most valuable and lucrative clients. Through your honesty and integrity, we know you will inspire client dedication (more...)
Company: Fidelity Investments
Location: Saint Paul
Posted on: 01/20/2019

Marketing Technology Director
Description: Ryan Companies US, Inc. has a newly structured immediate career opportunity for a Director of Marketing Technology in our Minneapolis, MN office. This leadership position will provide help define the (more...)
Company: Ryan Companies
Location: Minneapolis
Posted on: 01/20/2019

Outside Sales/Route Sales Manager - Full Training
Description: Build a Great Career and a Great Life. br br Feel the freedom independence of managing your own protected route selling our National brands. Join our team today as an Outside Sales/Route Sales (more...)
Company: Mac Tools
Location: Minnetonka
Posted on: 01/20/2019

Log In or Create An Account

Get the latest Minnesota jobs by following @recnetMN on Twitter!

Minneapolis RSS job feeds