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Assistant Restaurant Manager

Company: Pazzaluna Urban Italian
Location: Saint Paul
Posted on: June 14, 2018

Job Description:


The Assistant Restaurant Manager supervises and coordinates the activities of the restaurant and front of the house teams daily, including team training and supervision, maintaining maximized seating through Open Table, ensuring a high-quality guest experience, developing relationships, and optimizing efficiencies. Additional responsibilities include actively participating in the hiring, training, scheduling, retention, development, and performance evaluation of staff. The ideal candidate will work well under pressure, be flexible in adapting to changing priorities, and able to lead and build relationships.


Authentic Hospitality:

  • Ensures a positive guest experience, building loyalty, frequency of patronage, and sales through oversight and personal interactions.
  • Ensures prompt, courteous, and professional service from self and staff members.
  • Provides exceptional communication with a high degree of professionalism and engagement.
  • Identifies and provides additional services for members and guests, elevating the guest experience in hospitality.
  • Responds to guests needs and comments in accordance with Pazzaluna Urban Italian Restaurant and MHC standards, policies, and bylaws to ensure a positive experience.

    Restaurant Management:

    • Maximizes seating densities, plans seating strategies and section assignments, and maintains reservation system to aggressively sell seats.
    • Provides positive guest recognition and relations through personal performance and attention to guest history, including familiarizing him or herself with regular patrons and VIP guests.
    • Ensures cleanliness of restaurant (interior, exterior curb appeal, restrooms, etc.) and private dining spaces.
    • Maintains point of sale database and accuracy of information, ensuring items and pricing are updated regularly and changes communicated with the staff.
    • Cultivates, maintains, and trains others with superior knowledge in food and beverage, trends and compatibility, and industry demographics to propel MHC and Pazzaluna Urban Italian Restaurant into a market-leading organization.
    • Reviews and maintains controlled inventory levels, organized storage areas, and efficiently processes invoices in a timely fashion. This includes ordering liquor, wine, beer, and other products and supplies.
    • Assists in purchasing, preparation, and delivery of all food and non-food items as necessary to ensure quality standards and guest expectations are met and/or exceeded.
    • Receives and quality checks purchased items to ensure accuracy and quality.
    • Reviews and ensures appropriate staffing levels in line with payroll, budget, reservations, guest flow, and guest needs.
    • Expedites service and oversees the flow of orders to ensure a positive guest experience.
    • Maintains a presence on the dining room floor, visiting with guests and establishing guest relationships when possible.
    • Ensures compliance with all local, state, and national regulations pertaining to food quality, cleanliness and sanitation standards, alcohol service, personnel, and safety.
    • Conducts pre-shift meetings, ensures completion and accountability of pre-shift checklists and inspections.
    • Ensures proper cash handling procedures are followed to MHC standards.
    • Reviews financial transactions and monitors budget to ensure efficient operations and maximum profits, including preparing daily, weekly and monthly financial reports. Able to prepare departmental budget, understand P&L statements and other financial data as required.

      Supervisory and HR Functions:

      • Directs and manages the daily work of restaurant, bar and private dining staff.
      • Completes daily, weekly, monthly and annual processes including payroll, expense reports, transfer forms, and inventories (food, liquor, china, glass, equipment).
      • Assists in completing all administrative duties needed to perform job functions as required (e.g., staff schedule, daily and weekly payroll, work orders, memorandums, etc.).
      • Addresses and resolves complaints, issues, and performance problems, including disciplinary procedures as necessary or appropriate.
      • Recruits, interviews, and hires to MHC standards.
      • Coordinates, trains, and monitors the performance of staff through training programs, frequent feedback, regular performance reviews, and exceptional communication skills.
      • Develops, implements and schedules daily, weekly and monthly side work and cleaning tasks for staff and ensures subordinate supervisory staff is personally verifying completion to departmental standard.
      • Maintains strict confidentiality on appropriate issues.


        Morrissey Hospitality Companies (MHC), located in Saint Paul, Minnesota, is a leading full-service hospitality management company with a prestigious portfolio of hotels, restaurants and sports and entertainment venues. Our mission is to be the regional leader in the management and ownership of quality hospitality brands and we specialize in providing unique and guest-focused experiences. Our commitment to quality begins with Authentic Hospitality.

        WHY MHC?

        This market-leading restaurant is managed by MHC, located in St. Paul, Minnesota. We are the regional leader in the management and ownership of quality hospitality brands. We offer:

        • Competitive Salary
        • 401(k) with company matching
        • Health, dental, and vision plan options with higher than average company contributions
        • Company paid life insurance with options to supplement
        • Company paid short- and long-term disability insurance
        • Paid Time Off (PTO) package and paid holidays
        • Employee assistance programs in mental health, finances, legal, and travel
        • Health & Wellness program
        • HSAs, FSAs, and transportation reimbursements
        • A work hard, play hard team environment with opportunities for growth and professional development


          • Education: High School Degree or GED
          • Experience: At least three to five years related management and culinary experience in fine dining, catering, high volume, high energy, and upscale food and beverage environment.
          • ServSafe certified in State of Minnesota.
          • High level of hospitality, food, beverage, and event knowledge and experience.
          • Exceptional phone, in-person, and written communication skills necessary to lead teams effectively, deliver high quality client presentations, and is guest- and service-focused.
          • Proficient computer skills necessary to communicate with others, prepare and analyze financial reports, and lead overall organizational management.
          • Ability to meet the physical demands of standing, walking, squatting, lifting and carrying (food, beverages, trays, inventory, etc.) for extended periods of time, to be seated for long periods of time at a computer, stand for long periods of time for dining room service and event execution, to knowledgeably and professionally respond to client inquiries, to read, to calculate mathematical equations, and to travel to MHC business units and marketing events as required.


            The ideal candidate for this position will possess the following additional skills and behaviors:

            • Exemplify the MHC Culture by embracing its mission and values, including Authentic Hospitality, in all interactions.
            • Maintain superior knowledge in trends, industry demographics and market focus. Research new initiatives, technology, products and services that will continue to propel MHC forward as a market leader.
            • A bachelors degree in hospitality or business management is preferred.
            • Working knowledge of computer software programs used at our organization, including Microsoft Office, MICROS, Open Table, TripleSeat, and ChefTec or Adaco.
            • Proven ability to develop and maintain positive interpersonal relationships with key clients, guests, and business and community leaders.
            • A persuasive, teaching style of communication, able to stimulate and motivate others while being aware of and responsive to their needs and concerns.
            • Excellent organizational skills, strong ethics, and honest behavior, ability to follow guidelines, structure, and established policies.
            • Ability to work in a team environment, a genuine interest in the business, agenda, and needs of others, and the ability to produce quality work at a faster than average pace.

              Must be 18 years of age or older and legally able to work in the United States.


              Keywords: Pazzaluna Urban Italian, Minneapolis, Assistant Restaurant Manager, Executive, Saint Paul, Minnesota

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