Distribution Center Service Manager
Company: Genuine Parts Company
Location: Minneapolis
Posted on: September 30, 2024
Job Description:
Job DescriptionAchieves and maintains highest possible level of
service to NAPA stores through efficient and effective operation of
the stockroom and customer service department in the distribution
center. Achieves sales, profit, and inventory turnover quotas by
creating a culture of employee engagement and customer
service.Position Performance Measures: -
- Dollar Volume Per Employee Quota
- Profit Quota
- Inventory Write-Off Results
- DC Turnover
- Shipping/Service Improvement Quotas
- Sales QuotaResponsibilities
- Resolves all customer/supplier/employee problems in a timely
manner.
- Visits stores to promote and implement marketing, sales and
training programs and to improve communications.
- Assists manufacturers to resolve any supply problems and
improve communications.
- Communicates with and responds to DC management and keep them
advised of operational activities.
- Ensures customer service departments and stockroom practices
provide timely follow-up on all customer inquiries, requests and
problems to assure satisfactory resolution.
- Ensures proper maintenance and protection of company
facilities, equipment, inventory, vehicles and all other
assets.
- Reinvests operational facilities and equipment in a timely
manner to ensure efficiency.
- Follows and enforces all Company policies, procedures, and
reporting requirements (e.g.,Security Program, Hazardous Materials
Program, etc.).
- Works with department heads to minimize operating expenses and
collect accounts
- Monitors and reviews the physical inventory on an ongoing basis
to ensure accurate counts and strict control.
- Maintains all reports and files on OS & D's and RGN's to assure
correct inventory
- Posts, interviews, and hires new employees. Also identifies,
sources, and coordinates promotion of internal employees.
- Understands and uses policies regarding employee activities
including incentives, performance counseling, and corrective
action.
- Implements, promotes and participates in employee and NAPA
store training in all levels.
- Monitors the development of employees to ensure that
recognition and promotions are accomplished.Qualifications
- 4 plus years experience working in a distribution environment
in a related role.
- Strong knowledge of NAPA systems and processes.
- NAPA retail automotive sales and store operations experience
preferred.
- A 4-year business related degree or equivalent experience
preferred.
- Knowledge of basic accounting principles and business
finance
- Proficient computer software skills.
- Strong analytical and problem solving abilities.
- Must be a confident and thoughtful leader and demonstrate an
ability to make good business decisions.
- Possess a willingness to learn and apply new principles in
management and leadership.
- Strong communication and interpersonal skills, with the ability
to get information and ideas across to others.
- Demonstrate organizational and planning skills, practice time
management, meet deadlines and display a sense of urgency.
- Good delegation and follow-up skills.
- Possess strong results orientation, customer focus and work
ethic.
- Adaptable and creative and be able to work away from office on
a routine basis to ensure field is operational.Not the right fit?
-Let us know you're interested in a future opportunity by joining
our Talent Community on or create an account to set up email alerts
as new job postings become available that meet your interest!GPC
conducts its business without regard to sex, race, creed, color,
religion, marital status, national origin, citizenship status, age,
pregnancy, sexual orientation, gender identity or expression,
genetic information, disability, military status, status as a
veteran, or any other protected characteristic. GPC's policy is to
recruit, hire, train, promote, assign, transfer and terminate
employees based on their own ability, achievement, experience and
conduct and other legitimate business reasons.
Keywords: Genuine Parts Company, Minneapolis , Distribution Center Service Manager, Executive , Minneapolis, Minnesota
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